At a Glance
- Tasks: Assist with hire contracts and provide top-notch customer service at our Kirkwall location.
- Company: Join a reputable company focused on customer satisfaction and teamwork.
- Benefits: Enjoy competitive pay, employee discounts, and extra holidays after one year.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills, IT literacy, and a proactive attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Location: Kirkwall
Hours: 37.5
Join our Hire & Service Team in Kirkwall. We are currently seeking a Hire / Service controller to assist with the day-to-day running of our hire and workshop department. This role will be the first point of contact at the hire & Service counter, dealing with all hires and workshop jobs through to completion via customer facing, over the phone and emails.
What You'll be doing:
- Responsible for initiation and completion of hire contracts in a timely manner.
- Advising customers promptly of any damage charges or other costs incurred to hire plant and notifying the workshop to complete the repair efficiently and to charge accordingly.
- Advise customers on availability of hire equipment requested.
- Arrange the dispatch of hire plant.
- Responsible for sourcing and ordering parts for the repair of equipment.
- Ensure compliance with departmental standard operating procedures (SOPs).
- Compliance in accordance with the company quality assurance procedures.
- To provide direct support to all levels of MIS staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.
- To keep the work area clean, tidy and organised.
- To provide support on the stock and system audit programme including performance reports and exception reporting.
- To assist in the provision of a comprehensive administration and logistics service within the department to achieve timely, accurate information and high quality output.
- Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner.
- Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
- To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician.
What we’re looking for:
- Previous experience is an advantage.
- Provide excellent customer service.
- The ability to deal confidently with people with clear and effective communication skills both verbally and written.
- Good numeracy skills.
- IT literacy and experience of Microsoft packages with the confidence to learn new systems.
- Attention to detail.
- Proactive, enthusiastic & self-motivated.
- Ability to multitask and prioritise.
- Can work alone under own initiative and within a team.
- Responsible and reliable with a flexible attitude.
- Ability to respond positively to new challenges and change.
What you’ll get:
- Accredited Living Wage Employer
- Monday to Friday working (occasional Saturdays in busy periods)
- Pension scheme
- Death in Service benefit
- Employee discount
- Discretionary annual bonus
- Extra holidays after one year
Why MIS?
We’re a business built on doing the right thing, being the best, and putting customers first – and this role plays a key part in delivering that for our customers every day.
Benefits:
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
Support Service Controller in Kirkwall employer: MacGregor Industrial Supplies Ltd
At MIS Ltd, we pride ourselves on fostering a supportive and dynamic work environment in Kirkwall, where our Hire & Service Controller plays a vital role in delivering exceptional customer service. As an accredited Living Wage Employer, we offer competitive benefits including a pension scheme, discretionary bonuses, and opportunities for professional growth, all while promoting a culture of teamwork and respect. Join us to be part of a company that values integrity and excellence, ensuring you have the resources and support needed to thrive in your career.
Contact Details:
MacGregor Industrial Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Service Controller in Kirkwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MIS Ltd. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around customer service and multitasking, as these are key for the Support Service Controller role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable. Even if the workplace is casual, showing that you care about your appearance can set a positive tone for the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Support Service Controller in Kirkwall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Service Controller role. Highlight your relevant experience and skills that match what we're looking for, like customer service and IT literacy.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your clear and effective communication skills in your written application. Use examples to show how you've successfully dealt with customers in the past.
Be Detail-Oriented:Attention to detail is key for this position. When writing your application, double-check for any typos or errors. A polished application reflects your ability to maintain high standards in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at MacGregor Industrial Supplies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Support Service Controller. Familiarise yourself with the job description and think about how your previous experiences align with the tasks mentioned, like handling hire contracts and providing excellent customer service.
✨Showcase Your Communication Skills
Since this role involves dealing with customers face-to-face and over the phone, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or advising customers.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss situations where you've had to think on your feet or handle unexpected challenges. This could involve managing equipment repairs or sourcing parts. Highlight your proactive approach and how you ensured customer satisfaction during these times.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the department faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
