At a Glance
- Tasks: Manage hire contracts, assist customers, and ensure smooth operations in our service department.
- Company: Join a reputable company focused on customer satisfaction and quality service.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth and extra holidays after one year.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Customer service skills, IT literacy, and a proactive attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Location: Kirkwall
Hours: 37.5
Join our Hire & Service Team in Kirkwall. We are currently seeking a Hire / Service controller to assist with the day-to-day running of our hire and workshop department. This role will be the first point of contact at the hire & Service counter, dealing with all hires and workshop jobs through to completion via customer facing, over the phone and emails.
What You'll be doing:
- Responsible for initiation and completion of hire contracts in a timely manner.
- Advising customers promptly of any damage charges or other costs incurred to hire plant and notifying the workshop to complete the repair efficiently and to charge accordingly.
- Advise customers on availability of hire equipment requested.
- Arrange the dispatch of hire plant.
- Responsible for sourcing and ordering parts for the repair of equipment.
- Ensure compliance with departmental standard operating procedures (SOPs).
- Compliance in accordance with the company quality assurance procedures.
- To provide direct support to all levels of MIS staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.
- To keep the work area clean, tidy and organised.
- To provide support on the stock and system audit programme including performance reports and exception reporting.
- To assist in the provision of a comprehensive administration and logistics service within the department to achieve timely, accurate information and high quality output.
- Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner.
- Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
- To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician.
What we’re looking for:
- Previous experience is an advantage.
- Provide excellent customer service.
- The ability to deal confidently with people with clear and effective communication skills both verbally and written.
- Good numeracy skills.
- IT literacy and experience of Microsoft packages with the confidence to learn new systems.
- Attention to detail.
- Proactive, enthusiastic & self-motivated.
- Ability to multitask and prioritise.
- Can work alone under own initiative and within a team.
- Responsible and reliable with a flexible attitude.
- Ability to respond positively to new challenges and change.
What you’ll get:
- Accredited Living Wage Employer
- Monday to Friday working (occasional Saturdays in busy periods)
- Pension scheme
- Death in Service benefit
- Employee discount
- Discretionary annual bonus
- Extra holidays after one year
Why MIS? We’re a business built on doing the right thing, being the best, and putting customers first – and this role plays a key part in delivering that for our customers every day.
Benefits:
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
Service Controller Customer Service in Kirkwall employer: MacGregor Industrial Supplies Ltd
At MIS Ltd, we pride ourselves on being an accredited Living Wage Employer that values our employees and fosters a supportive work culture in Kirkwall. With a focus on customer service excellence, we offer numerous benefits including a pension scheme, discretionary annual bonuses, and opportunities for professional growth, all while ensuring a healthy work-life balance with Monday to Friday hours. Join us and be part of a team that is dedicated to doing the right thing and making a positive impact every day.
Contact Details:
MacGregor Industrial Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller Customer Service in Kirkwall
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of scenarios where you’ve provided excellent service. Be ready to share these examples during your chat.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or what a typical day looks like. It shows you’re engaged and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it makes the process smoother for both of us. Plus, you’ll be one step closer to joining our awesome Hire & Service Team!
We think you need these skills to ace Service Controller Customer Service in Kirkwall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hire & Service Controller role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your clear and effective communication skills. Use examples in your application to show how you've successfully dealt with customers in the past.
Be Detail-Oriented:Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at MacGregor Industrial Supplies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire & Service Controller. Familiarise yourself with the day-to-day tasks mentioned in the job description, like handling hire contracts and advising customers on equipment availability. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you dealt with enquiries or resolved issues effectively. This will show that you can handle the demands of the position with ease.
✨Demonstrate Your IT Proficiency
The job requires good IT literacy, especially with Microsoft packages. Brush up on your skills and be prepared to discuss any relevant software you've used in previous roles. If you have experience with inventory management systems or similar tools, make sure to highlight that as well.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or specific challenges the department faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
