At a Glance
- Tasks: Manage hire contracts, assist customers, and ensure smooth operations in our service department.
- Company: Join a reputable company focused on customer satisfaction and quality service.
- Benefits: Enjoy competitive pay, employee discounts, and extra holidays after one year.
- Other info: Work in a supportive team environment with opportunities for growth.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Customer service skills, IT literacy, and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Kirkwall
Hours: 37.5
Join our Hire & Service Team in Kirkwall. We are currently seeking a Hire / Service controller to assist with the day-to-day running of our hire and workshop department. This role will be the first point of contact at the hire & Service counter, dealing with all hires and workshop jobs through to completion via customer facing, over the phone and emails.
What You'll be doing:
- Responsible for initiation and completion of hire contracts in a timely manner.
- Advising customers promptly of any damage charges or other costs incurred to hire plant and notifying the workshop to complete the repair efficiently and to charge accordingly.
- Advise customers on availability of hire equipment requested.
- Arrange the dispatch of hire plant.
- Responsible for sourcing and ordering parts for the repair of equipment.
- Ensure compliance with departmental standard operating procedures (SOPs).
- Compliance in accordance with the company quality assurance procedures.
- To provide direct support to all levels of MIS staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.
- To keep the work area clean, tidy and organised.
- To provide support on the stock and system audit programme including performance reports and exception reporting.
- To assist in the provision of a comprehensive administration and logistics service within the department to achieve timely, accurate information and high quality output.
- Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner.
- Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
- To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician.
What we’re looking for:
- Previous experience is an advantage.
- Provide excellent customer service.
- The ability to deal confidently with people with clear and effective communication skills both verbally and written.
- Good numeracy skills.
- IT literacy and experience of Microsoft packages with the confidence to learn new systems.
- Attention to detail.
- Proactive, enthusiastic & self-motivated.
- Ability to multitask and prioritise.
- Can work alone under own initiative and within a team.
- Responsible and reliable with a flexible attitude.
- Ability to respond positively to new challenges and change.
What you’ll get:
- Accredited Living Wage Employer
- Monday to Friday working (occasional Saturdays in busy periods)
- Pension scheme
- Death in Service benefit
- Employee discount
- Discretionary annual bonus
- Extra holidays after one year
Why MIS?
We’re a business built on doing the right thing, being the best, and putting customers first – and this role plays a key part in delivering that for our customers every day.
Benefits:
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
Service and Performance Controller in Kirkwall employer: MacGregor Industrial Supplies Ltd
At MIS Ltd, we pride ourselves on being an accredited Living Wage Employer that values our employees and fosters a supportive work culture in Kirkwall. With a focus on customer service excellence, we offer numerous benefits including a pension scheme, discretionary annual bonuses, and opportunities for professional growth, all while ensuring a healthy work-life balance with Monday to Friday hours. Join us to be part of a team that prioritises doing the right thing and creating a positive impact in our community.
Contact Details:
MacGregor Industrial Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service and Performance Controller in Kirkwall
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with customers face-to-face and over the phone, make sure you can express yourself clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate your ability to handle the busy environment of the Hire & Service department.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service and Performance Controller in Kirkwall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you can bring your unique flair to our Hire & Service Team!
Show Off Your Customer Service Skills:Since this role is all about providing excellent customer service, don’t forget to include examples of how you've gone above and beyond for customers in the past. We love seeing that proactive attitude!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MacGregor Industrial Supplies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire & Service Controller. Familiarise yourself with the key tasks like managing hire contracts and advising customers on equipment availability. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you dealt with enquiries or resolved issues effectively, as this will highlight your ability to handle similar scenarios in the new job.
✨Demonstrate Your IT Proficiency
The job requires good IT literacy, so be prepared to discuss your experience with Microsoft packages and any other relevant systems. If you’ve learned new software quickly in the past, mention that too! It shows you're adaptable and willing to learn.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the company culture, team dynamics, or specific challenges the department faces. This not only shows your interest but also helps you gauge if the company is the right fit for you.
