At a Glance
- Tasks: Manage hire contracts, assist customers, and ensure smooth operations in our workshop.
- Company: Join a customer-focused team at MIS Ltd in Kirkwall.
- Benefits: Enjoy competitive pay, employee discounts, and a pension scheme.
- Other info: Work Monday to Friday with opportunities for extra holidays and bonuses.
- Why this job: Be the first point of contact and make a real difference for our customers.
- Qualifications: Customer service skills, IT literacy, and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join our Hire & Service Team in Kirkwall. We are currently seeking a Hire / Service controller to assist with the day-to-day running of our hire and workshop department. This role will be the first point of contact at the hire & Service counter, dealing with all hires and workshop jobs through to completion via customer facing, over the phone and emails.
What You'll be doing:
- Responsible for initiation and completion of hire contracts in a timely manner.
- Advising customers promptly of any damage charges or other costs incurred to hire plant and notifying the workshop to complete the repair efficiently and to charge accordingly.
- Advise customers on availability of hire equipment requested.
- Arrange the dispatch of hire plant.
- Responsible for sourcing and ordering parts for the repair of equipment.
- Ensure compliance with departmental standard operating procedures (SOPs).
- Compliance in accordance with the company quality assurance procedures.
- To provide direct support to all levels of MIS staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.
- To keep the work area clean, tidy and organised.
- To provide support on the stock and system audit programme including performance reports and exception reporting.
- To assist in the provision of a comprehensive administration and logistics service within the department to achieve timely, accurate information and high quality output.
- Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner.
- Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
- To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician.
What we're looking for:
- Previous experience is an advantage.
- Provide excellent customer service.
- The ability to deal confidently with people with clear and effective communication skills both verbally and written.
- Good numeracy skills.
- IT literacy and experience of Microsoft packages with the confidence to learn new systems.
- Attention to detail.
- Proactive, enthusiastic & self-motivated.
- Ability to multitask and prioritise.
- Can work alone under own initiative and within a team.
- Responsible and reliable with a flexible attitude.
- Ability to respond positively to new challenges and change.
What you'll get:
- Accredited Living Wage Employer.
- Monday to Friday working (occasional Saturdays in busy periods).
- Pension scheme.
- Death in Service benefit.
- Employee discount.
- Discretionary annual bonus.
- Extra holidays after one year.
Why MIS?
We're a business built on doing the right thing, being the best, and putting customers first - and this role plays a key part in delivering that for our customers every day.
Benefits:
- Cycle to work scheme.
- Employee discount.
- Health & wellbeing programme.
- Life insurance.
- On-site parking.
Work Location: In person.
Hire & Service Controller in Kirkwall employer: MacGregor Industrial Supplies Ltd
At MIS Ltd, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises customer service and employee well-being. Located in Kirkwall, our Hire & Service Team benefits from a Monday to Friday schedule, competitive pay as an accredited Living Wage Employer, and opportunities for personal growth through training and development. With additional perks like a pension scheme, health and wellbeing programmes, and a discretionary annual bonus, we ensure our employees feel valued and motivated in their roles.
Contact Details:
MacGregor Industrial Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire & Service Controller in Kirkwall
✨Tip Number 1
Get to know the company inside out! Research MIS Ltd, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, it’s crucial to sound confident and clear. Role-play with a friend or family member to get comfortable with common scenarios you might encounter.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks. Be ready to share these during your interview to demonstrate that you can handle the fast-paced environment at the hire & service counter.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at MIS Ltd.
We think you need these skills to ace Hire & Service Controller in Kirkwall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hire & Service Controller role. Highlight your relevant experience and skills that match what we're looking for, like customer service and IT literacy.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your clear and effective communication skills in your written application. Use examples that showcase how you've successfully dealt with customers in the past.
Be Detail-Oriented:Attention to detail is key for this position. When writing your application, double-check for any typos or errors. A polished application shows us you're serious about the role and can handle the responsibilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MacGregor Industrial Supplies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire & Service Controller. Familiarise yourself with the job description and think about how your previous experiences align with the tasks mentioned, like handling hire contracts and customer service.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss your approach to providing excellent customer service. Think of specific examples where you've successfully dealt with customer enquiries or resolved issues, as this will demonstrate your ability to handle similar situations in the new role.
✨Brush Up on Your IT Skills
As the job requires IT literacy and experience with Microsoft packages, it’s a good idea to review these skills before the interview. Be ready to talk about your proficiency with relevant software and any new systems you've learned quickly in the past.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare some thoughtful questions to ask the interviewer. This could be about the team dynamics, the company culture, or how success is measured in the Hire & Service department. It shows you're genuinely interested and engaged.
