At a Glance
- Tasks: Assist with hire contracts, customer service, and workshop operations.
- Company: Join a dynamic team at MIS Ltd in Kirkwall.
- Benefits: Enjoy a competitive salary, extra holidays, and a discretionary bonus.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference in customer experience.
- Qualifications: Customer service skills and IT literacy are essential.
The predicted salary is between 25000 - 30000 € per year.
Join our Hire & Service Team in Kirkwall. We are currently seeking a Hire / Service controller to assist with the day-to-day running of our hire and workshop department. This role will be the first point of contact at the hire & Service counter, dealing with all hires and workshop jobs through to completion via customer facing, over the phone and emails.
Responsibilities:
- Responsible for initiation and completion of hire contracts in a timely manner.
- Advising customers promptly of any damage charges or other costs incurred to hire plant and notifying the workshop to complete the repair efficiently and to charge accordingly.
- Advise customers on availability of hire equipment requested.
- Arrange the dispatch of hire plant.
- Responsible for sourcing and ordering parts for the repair of equipment.
- Ensure compliance with departmental standard operating procedures (SOPs).
- Compliance in accordance with the company quality assurance procedures.
- To provide direct support to all levels of MIS staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.
- To keep the work area clean, tidy and organised.
- To provide support on the stock and system audit programme including performance reports and exception reporting.
- To assist in the provision of a comprehensive administration and logistics service within the department to achieve timely, accurate information and high quality output.
- Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner.
- Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
- To carry out the administration of the Service and Hire department including ordering Parts and liaising with service technician.
Qualifications:
- Previous experience is an advantage.
- Provide excellent customer service.
- The ability to deal confidently with people with clear and effective communication skills both verbally and written.
- IT literacy and experience of Microsoft packages with the confidence to learn new systems.
- Attention to detail.
- Proactive, enthusiastic & self-motivated.
- Ability to multitask and prioritise.
- Can work alone under own initiative and within a team.
- Responsible and reliable with a flexible attitude.
- Ability to respond positively to new challenges and change.
Benefits:
- Accredited Living Wage Employer.
- Monday to Friday working (occasional Saturdays in busy periods).
- Discretionary annual bonus.
- Extra holidays after one year.
We are an equal opportunity employer.
Hire Controller - Service & Hire/Hire & Stock Controller in Kirkwall employer: MacGregor Industrial Supplies Ltd
At MIS Ltd, we pride ourselves on being an excellent employer, offering a supportive work culture in Kirkwall that values customer service and teamwork. Our Hire & Service Team benefits from competitive remuneration, including an accredited living wage, a discretionary annual bonus, and additional holidays after one year of service, all while enjoying a Monday to Friday work schedule with occasional Saturdays. We are committed to employee growth and development, ensuring our staff have the opportunity to thrive in a dynamic environment where their contributions are recognised and valued.
Contact Detail:
MacGregor Industrial Supplies Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller - Service & Hire/Hire & Stock Controller in Kirkwall
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you walk in for that interview, show them you’re not just another candidate – you’re someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you’ll feel when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit is appropriate for the role and company culture. Looking sharp not only boosts your confidence but also shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hire Controller - Service & Hire/Hire & Stock Controller in Kirkwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Controller role. Highlight any relevant experience you have in customer service, administration, or logistics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team in Kirkwall. Be sure to mention your enthusiasm for providing excellent customer service and your ability to multitask.
Show Off Your IT Skills:Since IT literacy is key for this role, don’t forget to mention your experience with Microsoft packages and any other systems you've used. We love seeing candidates who are confident in their tech skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MacGregor Industrial Supplies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Controller. Familiarise yourself with the day-to-day tasks mentioned in the job description, like handling hire contracts and advising customers on equipment availability. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position involves direct customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you dealt with enquiries or resolved issues effectively. This will show that you can handle the demands of the role with confidence.
✨Demonstrate IT Literacy
The job requires proficiency in Microsoft packages and the ability to learn new systems. Brush up on your IT skills before the interview and be ready to discuss any relevant software you've used. If you have experience with inventory management systems or similar tools, make sure to highlight that!
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer and make a memorable impression.
