At a Glance
- Tasks: Manage hire contracts, assist customers, and ensure smooth operations in our service department.
- Company: Join a reputable company focused on customer satisfaction and quality service.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Kirkwall
Hours: 37.5
Join our Hire & Service Team in Kirkwall. We are currently seeking a Hire / Service controller to assist with the day-to-day running of our hire and workshop department. This role will be the first point of contact at the hire & Service counter, dealing with all hires and workshop jobs through to completion via customer facing, over the phone and emails.
What You'll be doing:
- Responsible for initiation and completion of hire contracts in a timely manner.
- Advising customers promptly of any damage charges or other costs incurred to hire plant and notifying the workshop to complete the repair efficiently and to charge accordingly.
- Advise customers on availability of hire equipment requested.
- Arrange the dispatch of hire plant.
- Responsible for sourcing and ordering parts for the repair of equipment.
- Ensure compliance with departmental standard operating procedures (SOPs).
- Compliance in accordance with the company quality assurance procedures.
- To provide direct support to all levels of MIS staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.
- To keep the work area clean, tidy and organised.
- To provide support on the stock and system audit programme including performance reports and exception reporting.
- To assist in the provision of a comprehensive administration and logistics service within the department to achieve timely, accurate information and high quality output.
- Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner.
- Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
- To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician.
What we’re looking for:
- Previous experience is an advantage.
- Provide excellent customer service.
- The ability to deal confidently with people with clear and effective communication skills both verbally and written.
- Good numeracy skills.
- IT literacy and experience of Microsoft packages with the confidence to learn new systems.
- Attention to detail.
- Proactive, enthusiastic & self-motivated.
- Ability to multitask and prioritise.
- Can work alone under own initiative and within a team.
- Responsible and reliable with a flexible attitude.
- Ability to respond positively to new challenges and change.
What you’ll get:
- Accredited Living Wage Employer
- Monday to Friday working (occasional Saturdays in busy periods)
- Pension scheme
- Death in Service benefit
- Employee discount
- Discretionary annual bonus
- Extra holidays after one year
Why MIS?
We’re a business built on doing the right thing, being the best, and putting customers first – and this role plays a key part in delivering that for our customers every day.
Benefits:
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
Customer Service Controller (Permanent) in Kirkwall employer: MacGregor Industrial Supplies Ltd
At MIS Ltd, we pride ourselves on fostering a supportive and dynamic work environment in Kirkwall, where our Hire & Service Controllers play a vital role in delivering exceptional customer service. As an accredited Living Wage Employer, we offer competitive benefits including a pension scheme, discretionary bonuses, and opportunities for professional growth, all while promoting a culture of teamwork and respect. Join us to be part of a company that values integrity and excellence, ensuring you have the tools and support needed to thrive in your career.
Contact Details:
MacGregor Industrial Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Controller (Permanent) in Kirkwall
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of scenarios where you can demonstrate your problem-solving abilities and effective communication. Role-play with a friend if you can!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Controller (Permanent) in Kirkwall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hire & Service Controller role. Highlight your relevant experience and skills that match what we're looking for, like customer service and IT literacy.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your clear and effective communication skills in your written application. Use examples that showcase how you've successfully dealt with customers in the past.
Be Detail-Oriented:Attention to detail is key for this position. When writing your application, double-check for any typos or errors. A polished application shows us you're serious about the role and can handle the responsibilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MacGregor Industrial Supplies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire & Service Controller. Familiarise yourself with the day-to-day tasks mentioned in the job description, such as handling hire contracts and advising customers on equipment availability. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing excellent customer service, prepare examples from your past experiences where you've successfully dealt with customers. Think about how you handled inquiries, resolved issues, or went the extra mile to ensure customer satisfaction. This will show that you can uphold the company's commitment to putting customers first.
✨Brush Up on Your IT Skills
As the role requires IT literacy and experience with Microsoft packages, it’s a good idea to refresh your skills before the interview. Be ready to discuss your proficiency with these tools and any new systems you've learned in the past. This will reassure them that you can adapt quickly to their processes.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or specific challenges the department faces. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
