At a Glance
- Tasks: Manage hire contracts, assist customers, and ensure smooth operations in our hire department.
- Company: Join a reputable company focused on customer satisfaction and quality service.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth and extra holidays after one year.
- Why this job: Be the first point of contact and make a real difference for our customers every day.
- Qualifications: Customer service skills, IT literacy, and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Kirkwall
Hours: 37.5
Join our Hire & Service Team in Kirkwall. We are currently seeking a Hire / Service controller to assist with the day-to-day running of our hire and workshop department. This role will be the first point of contact at the hire & Service counter, dealing with all hires and workshop jobs through to completion via customer facing, over the phone and emails.
What You'll be doing:
- Responsible for initiation and completion of hire contracts in a timely manner.
- Advising customers promptly of any damage charges or other costs incurred to hire plant and notifying the workshop to complete the repair efficiently and to charge accordingly.
- Advise customers on availability of hire equipment requested.
- Arrange the dispatch of hire plant.
- Responsible for sourcing and ordering parts for the repair of equipment.
- Ensure compliance with departmental standard operating procedures (SOPs).
- Compliance in accordance with the company quality assurance procedures.
- To provide direct support to all levels of MIS staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.
- To keep the work area clean, tidy and organised.
- To provide support on the stock and system audit programme including performance reports and exception reporting.
- To assist in the provision of a comprehensive administration and logistics service within the department to achieve timely, accurate information and high quality output.
- Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner.
- Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
- To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician.
What we’re looking for:
- Previous experience is an advantage.
- Provide excellent customer service.
- The ability to deal confidently with people with clear and effective communication skills both verbally and written.
- Good numeracy skills.
- IT literacy and experience of Microsoft packages with the confidence to learn new systems.
- Attention to detail.
- Proactive, enthusiastic & self-motivated.
- Ability to multitask and prioritise.
- Can work alone under own initiative and within a team.
- Responsible and reliable with a flexible attitude.
- Ability to respond positively to new challenges and change.
What you’ll get:
- Accredited Living Wage Employer
- Monday to Friday working (occasional Saturdays in busy periods)
- Pension scheme
- Death in Service benefit
- Employee discount
- Discretionary annual bonus
- Extra holidays after one year
Why MIS? We’re a business built on doing the right thing, being the best, and putting customers first – and this role plays a key part in delivering that for our customers every day.
Benefits:
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
Contract Management Controller in Kirkwall employer: MacGregor Industrial Supplies Ltd
At MIS Ltd, we pride ourselves on being an accredited Living Wage Employer that values our employees and fosters a supportive work culture in Kirkwall. With a focus on customer service excellence, we offer comprehensive benefits including a pension scheme, discretionary bonuses, and opportunities for professional growth, all while ensuring a healthy work-life balance with Monday to Friday hours. Join us to be part of a team that prioritises doing the right thing and creating a positive impact in our community.
Contact Details:
MacGregor Industrial Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Management Controller in Kirkwall
✨Tip Number 1
Get to know the company! Research MIS Ltd and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with customers face-to-face and over the phone, make sure you can express yourself clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and familiar with the digital tools we use at MIS Ltd.
We think you need these skills to ace Contract Management Controller in Kirkwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire & Service Controller role. Highlight any relevant experience you have in customer service, administration, or contract management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team in Kirkwall. Be sure to mention your enthusiasm for providing excellent customer service and how you can contribute to our mission.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your clear and effective communication skills. We love seeing candidates who can express themselves well, both verbally and in writing!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at MacGregor Industrial Supplies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire & Service Controller. Familiarise yourself with the key tasks like managing hire contracts and advising customers on equipment availability. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves direct customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the position.
✨Brush Up on Your IT Skills
As the job requires IT literacy and experience with Microsoft packages, it’s a good idea to review these skills before the interview. Be ready to discuss any relevant software you've used and how you can quickly adapt to new systems, as this will show your proactive attitude.
✨Prepare for Scenario Questions
Expect questions that assess your ability to multitask and prioritise, especially in a busy environment. Prepare for scenario-based questions where you might need to explain how you'd handle multiple hire/repair enquiries at once. This will demonstrate your problem-solving skills and ability to work under pressure.
