At a Glance
- Tasks: Coordinate service journeys, manage bookings, and support technicians in a busy environment.
- Company: MacGregor Industrial Supplies, a supportive team focused on customer satisfaction.
- Benefits: Living wage, pension scheme, employee discounts, and ongoing training opportunities.
- Other info: Join a dynamic team where your contributions truly matter.
- Why this job: Make a real impact while developing your skills in a fast-paced role.
- Qualifications: Organised, detail-focused, and confident communicator; customer service experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Full Time – 37.5hrs
Step into a role where you keep everything moving. At MacGregor Industrial Supplies, service isn’t just repairing equipment — it’s about keeping customers working and teams connected. We’re looking for someone with energy, organisation and pride in doing things properly to join our busy Service team on a maternity cover contract. This is a brilliant opportunity to join a supportive team, gain experience in a fast-paced environment, and make a real impact from day one.
Why this role matters
Our customers depend on us to keep their businesses running. That means clear communication, accurate information and teamwork. This role lives our values every day:
- Customer First – making things easy and reassuring
- Do the Right Thing – accuracy and ownership
- Be the Best – pride in well-organised work
- We Support Each Other – helping technicians and colleagues succeed
- Future Focused – improving how we work
You’ll be the person everyone relies on to know what’s happening.
What you’ll be doing
- Booking and managing workshop jobs from start to completion
- Updating customers and handling enquiries
- Supporting technicians with scheduling and workflow
- Processing warranty claims and documentation
- Managing service records, invoices and purchase orders
- Handling calls and emails professionally
- Coordinating third-party repairs
- Keeping data accurate and organised
- Supporting reporting and improving processes
We’re looking for someone who…
- Thrives in a busy environment
- Is organised and detail-focused
- Communicates confidently with customers and colleagues
- Takes ownership and shows initiative
- Works well as part of a team
- Brings positivity and enthusiasm to work
Customer service or admin experience is helpful — attitude matters most.
What you’ll get
- Accredited Living Wage Employer
- Pension Scheme
- Employee Discount
- Cycle to Work Scheme
- Company Uniform
- Discretionary Annual Bonus Scheme
- Additional Holiday Entitlement after One Year of Service
- Employee Assistance Programme (EAP) providing free, confidential 24/7 support for you and your immediate family
- Ongoing training and development opportunities
- A supportive team environment
- The opportunity to make a real difference to customers and branch performance
Ready to Join Us?
This is an excellent opportunity for someone who enjoys balancing customer service, administration and operational coordination in a role that makes a genuine impact every day. If you're organised, customer-focused and ready for your next challenge, we'd love to hear from you.
Service & Hire Administrator in Inverness employer: MacGregor Industrial Supplies Ltd
At MacGregor Industrial Supplies, we pride ourselves on being an excellent employer that values teamwork, customer service, and personal growth. Our supportive work culture fosters collaboration and encourages employees to take ownership of their roles, while our commitment to ongoing training and development ensures that you can thrive in a fast-paced environment. With benefits like a pension scheme, employee discounts, and a discretionary annual bonus, joining our team means making a meaningful impact from day one in a role that truly matters.
Contact Details:
MacGregor Industrial Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Hire Administrator in Inverness
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MacGregor Industrial Supplies Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MacGregor Industrial Supplies Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Hire Administrator in Inverness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MacGregor Industrial Supplies Ltd:Your cover letter is your chance to shine! Tell us why you want to work at MacGregor Industrial Supplies Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MacGregor Industrial Supplies Ltd!
How to prepare for a job interview at MacGregor Industrial Supplies Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
