At a Glance
- Tasks: Coordinate service journeys and manage workshop jobs from start to finish.
- Company: Join MacGregor Industrial Supplies, a supportive and dynamic team.
- Benefits: Gain valuable experience, enjoy a Cycle to Work scheme, and potential future opportunities.
- Other info: Perfect for those who thrive in a busy environment and love teamwork.
- Why this job: Make a real impact while keeping customers' businesses running smoothly.
- Qualifications: Organised, detail-focused, and great at communicating with others.
The predicted salary is between 22000 - 26000 £ per year.
Full Time | 37.5 Hours
Step into a role where you keep everything moving. At MacGregor Industrial Supplies, service isn’t just repairing equipment — it’s about keeping customers working and teams connected. We’re looking for someone with energy, organisation and pride in doing things properly to join our busy Service team on a maternity cover contract. This is a brilliant opportunity to join a supportive team, gain experience in a fast-paced environment, and make a real impact from day one.
Why this role matters
Our customers depend on us to keep their businesses running. That means clear communication, accurate information and teamwork. This role lives our values every day:
- Customer First – making things easy and reassuring
- Do the Right Thing – accuracy and ownership
- Be the Best – pride in well-organised work
- We Support Each Other – helping technicians and colleagues succeed
- Future Focused – improving how we work
You’ll be the person everyone relies on to know what’s happening.
What you’ll be doing
- You won’t just “do admin” — you’ll coordinate the service journey.
- Booking and managing workshop jobs from start to completion
- Updating customers and handling enquiries
- Supporting technicians with scheduling and workflow
- Processing warranty claims and documentation
- Managing service records, invoices and purchase orders
- Handling calls and emails professionally
- Coordinating third-party repairs
- Keeping data accurate and organised
- Supporting reporting and improving processes
We’re looking for someone who…
- Thrives in a busy environment
- Is organised and detail-focused
- Communicates confidently with customers and colleagues
- Takes ownership and shows initiative
- Works well as part of a team
- Brings positivity and enthusiasm to work
Customer service or admin experience is helpful — attitude matters most.
What you’ll get
- Valuable experience in a fast-paced service environment
- Supportive and friendly team
- Cycle to Work scheme
- Potential future opportunities within the business
Service & Hire Counter Assistant in Highland employer: MacGregor Industrial Supplies Ltd
At MacGregor Industrial Supplies, we pride ourselves on fostering a supportive and dynamic work environment where every team member plays a crucial role in keeping our customers' businesses running smoothly. As a Service & Hire Counter Assistant, you'll not only gain valuable experience in a fast-paced setting but also enjoy opportunities for personal growth and development within the company. With a focus on teamwork, clear communication, and a commitment to excellence, we ensure that our employees feel valued and empowered to make a real impact from day one.
Contact Details:
MacGregor Industrial Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Hire Counter Assistant in Highland
✨Tip Number 1
Get to know the company! Research MacGregor Industrial Supplies and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, being able to communicate clearly and confidently is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate that you can thrive in a busy environment like the one at MacGregor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team right from the start.
We think you need these skills to ace Service & Hire Counter Assistant in Highland
Some tips for your application 🫡
Show Your Energy:We want to see your enthusiasm shine through in your application! Use lively language that reflects your personality and energy, just like the role requires. Let us know why you’re excited about keeping customers working and teams connected.
Be Organised:Since this role is all about coordination and organisation, make sure your application is well-structured. Use clear headings and bullet points where necessary to highlight your skills and experiences. We love a tidy application!
Communicate Clearly:Remember, communication is key in this role! Make sure your written application is free from jargon and easy to read. Show us that you can convey information clearly and professionally, just like you would with our customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our supportive team right from the start!
How to prepare for a job interview at MacGregor Industrial Supplies Ltd
✨Know the Company Inside Out
Before your interview, take some time to research MacGregor Industrial Supplies. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
Since the role requires a lot of coordination and organisation, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you kept everything organised and ensured smooth operations.
✨Communicate Clearly and Confidently
As communication is key in this role, practice articulating your thoughts clearly. During the interview, make sure to listen carefully to questions and respond thoughtfully. This will demonstrate your ability to communicate effectively with both customers and colleagues.
✨Emphasise Teamwork and Positivity
MacGregor values teamwork and a positive attitude. Be ready to share examples of how you've worked well in a team setting and contributed to a positive work environment. Show that you’re someone who supports others and brings enthusiasm to the workplace.
