At a Glance
- Tasks: Assist customers, manage hire equipment, and keep the showroom running smoothly.
- Company: Join MacGregor Industrial Supplies, a dynamic team focused on customer service.
- Benefits: Enjoy staff discounts, health programmes, and a supportive work environment.
- Other info: Opportunities for growth and a friendly team await you!
- Why this job: Gain valuable experience in a fast-paced setting while connecting with customers.
- Qualifications: Customer service skills and a proactive attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Full Time - 37.5 Hours
Step into a role where you keep everything moving. At MacGregor Industrial Supplies, service isn't just repairing equipment - it's about keeping customers working and teams connected. We are currently seeking a Service/ Hire & Counter Assistant to assist with the day-to-day running of our busy Workshop & showroom. The role will involve dealing with customer enquiries, processing service & hire sales, stock replenishment and the general upkeep of the showroom.
Key Responsibilities
- Advise customers on availability of hire equipment requested.
- Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner.
- Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
- Advise customers promptly of any damage charges incurred to hire plant and notify the workshop to complete the repair efficiently to charge accordingly.
- Carry out the administration of the Service and Hire department including ordering parts and liaising with service technician.
- Arrange the dispatch of hire plant.
- Where applicable, arrange pre-delivery inspection for equipment sold.
- Assist engineer when required.
- May be required to carry out additional tasks relevant to your role.
Skills & Experience
- Previous accounting experience is an advantage.
- Provide excellent customer service.
- The ability to deal confidently with people with clear and effective communication skills both verbally and written.
- Good numeracy skills.
- IT literacy and experience of Microsoft packages with the confidence to learn new systems.
- Attention to detail.
- Proactive, enthusiastic & self-motivated.
- Ability to multitask and prioritise.
- Can work alone under own initiative and within a team.
- Responsible and reliable with a flexible attitude.
- Ability to respond positively to new challenges and change.
- Technical knowledge would be an advantage.
What you'll get
- Valuable experience in a fast-paced service environment.
- Supportive and friendly team.
- Staff discount.
- Uniform provided.
- Social events.
- Cycle to Work scheme.
- Potential future opportunities within the business.
Benefits:
- Cycle to work scheme.
- Employee discount.
- Health & wellbeing programme.
- On-site parking.
Work Location: In person.
Locations
Service & Hire Counter Assistant in Highland, Portree employer: MacGregor Industrial Supplies Ltd
At MacGregor Industrial Supplies, we pride ourselves on fostering a supportive and friendly work environment where our employees can thrive. As a Service & Hire Counter Assistant in Portree, you'll enjoy valuable experience in a dynamic service setting, with opportunities for personal growth and development. Our commitment to employee wellbeing is reflected in our health programmes, staff discounts, and social events, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
MacGregor Industrial Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Hire Counter Assistant in Highland, Portree
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MacGregor Industrial Supplies Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MacGregor Industrial Supplies Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Hire Counter Assistant in Highland, Portree
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MacGregor Industrial Supplies Ltd:Your cover letter is your chance to shine! Tell us why you want to work at MacGregor Industrial Supplies Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MacGregor Industrial Supplies Ltd!
How to prepare for a job interview at MacGregor Industrial Supplies Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
