Account Manager - Northamptonshire/Milton Keynes
Excellent Salary Package and Car Allowance
Our Client is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. They provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution.
Role Description
The Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining our customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers.
The role is field based and you will be expected to spend a significant amount of time meeting customers out of the office and travelling.
Main areas of responsibility
- Managing a customer portfolio for mid-tier customers;
- Acting as the primary point of contact for customers;
- Liaise with internal departments, including Customer Services, Operations, Pricing, Accounts and IT to improve the entire customer experience;
- Answer customers queries and identify new business opportunities amongst existing customers;
- Retention of customers and nurture those key relationships over time;
- Meetings with customers as necessary;
- Presentations to key customer contacts regarding products and services;
- Providing accurate status reports of existing accounts and new business opportunities;
- Generation of new business sales from existing customer accounts through upselling and cross-selling;
- Manage, maintain and improve the Customer's business profitability through commercial rate reviews and cost management;
- Collaborate with Sales team to support onboarding of new mid-tier customers;
- Ensuring that the customers within your remit adhere to payment terms;
Experience
- 3 years consultative selling experience working at Board level;
- Proven work experience as an Account Manager, Sales Manager or relevant role
- Account management experience with ability to demonstrate skills;
- Commitment to excel;
- Proven track record in sales / logistics environment;
- Excellent presentation and negotiation skills;
- Good organisational and time management skills;
- Tireless relationship builder;
- Problem solving and critical thinking skills;
- Customer Focused Solutions Experience;
- Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential;
- Build and maintain strong, long-lasting customer relationships;
- Ability to negotiate contracts and close agreements to maximize profits;
- Develop trusted advisor relationships with GFS customers;
- Prepare reports on account status;
- Assist with challenging client requests or issue escalations as needed;
- Strong verbal and written communication skills
- Understanding of consumer behaviours and industry trends;
- Value based selling skills;
- Extensive, accurate product knowledge;
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization;
Apply Vicky
Account Manager in Northampton employer: Macgregor Cavendish (UK) Ltd
As a leading player in the 3PL Logistics and Supply Chain sector, our company offers an exceptional work environment that fosters innovation and growth. With a competitive salary package, including a generous commission structure and benefits, we empower our National Business Development Managers to thrive in a remote setting while making impactful contributions to our bespoke client solutions. Our culture prioritises collaboration and professional development, ensuring that every team member has the opportunity to excel and advance their career within a supportive framework.
Contact Details:
Macgregor Cavendish (UK) Ltd Recruitment Team
