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- Tasks: Manage and grow key digital customer accounts while driving profitable sales growth.
- Company: Join a global market-leading arts and crafts brand with a dynamic team.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Why this job: Make a real impact in e-commerce and build long-term customer relationships.
- Qualifications: Strong analytical skills, experience in account management, and proficiency in Excel.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Have you got a proven track record in managing and growing key digital customer accounts, including Amazon Vendor Central, while driving profitable sales growth? Do you have strong analytical and commercial experience? Are you experienced in working cross-functionally to deliver operational excellence, resolve issues efficiently and build long-term customer relationships?
Macgregor Black are partnering with a global market leading arts and crafts brand, on the search for a Key Account Manager - Digital. As Key Account Manager - Digital you will be responsible for driving commercial performance within the e-commerce / marketplace function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role.
Key Responsibilities:- Confident in a customer-facing and account management role.
- Highly analytical with strong Excel and numerical skills.
- Commercially minded with a solid grasp of margins, pricing, P&L and profitability.
- Comfortable using digital tools and reporting platforms.
- A critical thinker with a positive, proactive approach to growth and problem-solving.
- Organised, results-oriented and able to manage multiple accounts and deadlines.
- A strong communicator who builds trust and long-term relationships.
- Able to translate data and insight into targeted actions and customer plans.
- Attentive to customer feedback and able to share insights internally.
- Manage and grow the sales and the profitability of your portfolio.
- Use data to drive decision-making and identify gaps, risks and opportunities.
- Use Excel and digital tools to analyse sales, trends, costs and customer behaviour.
- Produce reports, KPIs and forecasts for internal stakeholders and leadership.
- Collect and interpret market and performance data to inform strategy.
- Promote our product portfolio using catalogues, digital tools and trade promotions.
- Maintain and grow relationships through meetings, calls and email engagement.
- Deliver insight-led presentations and recommendations to customers.
- Implement account and channel strategies aligned with margin and growth priorities.
- Use data to match products and brands to customer needs.
- Identify and pursue new business opportunities within your channel.
- Deliver accurate demand planning and reporting.
- Monitor performance vs budget and propose tactical actions when required.
- Take ownership from order entry to invoicing and delivery, working closely with Customer Service.
- Manage credit notes, complaints and service issues efficiently.
- Liaise with internal teams to resolve problems and support customer expectations.
- Meet customers and deliver impactful insights and analysis.
- Share feedback with marketing, trade marketing and product teams.
Key Account Manager - Digital in Windsor employer: MacGregor Black
Contact Detail:
MacGregor Black Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Digital in Windsor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their market position and be ready to discuss how your skills can help them grow. Tailor your answers to show that you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss specific examples of how you've used data to drive decisions in past roles. Bring along reports or presentations that highlight your achievements and how they contributed to sales growth.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and mention any key points from the conversation that you found particularly exciting.
We think you need these skills to ace Key Account Manager - Digital in Windsor
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your proven track record in managing key digital accounts, especially if you've worked with platforms like Amazon Vendor Central. We want to see how you've driven profitable sales growth in your previous roles!
Be Analytical: Since strong analytical skills are a must, don’t shy away from sharing specific examples of how you've used data to make decisions. Show us your Excel prowess and how it’s helped you identify opportunities or solve problems.
Communicate Clearly: As a Key Account Manager, building long-term relationships is key. Use your application to demonstrate your communication skills. Share instances where you’ve successfully engaged with customers and internal teams to resolve issues or deliver insights.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use the job description as a guide to align your skills and experiences with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at MacGregor Black
✨Know Your Numbers
As a Key Account Manager - Digital, you'll need to be highly analytical. Brush up on your Excel skills and be ready to discuss how you've used data to drive decision-making in the past. Prepare examples of how you've identified gaps or opportunities using sales data.
✨Showcase Your Customer Relationships
This role is all about building long-term relationships. Think of specific instances where you've successfully managed customer accounts. Be prepared to share how you’ve maintained and grown these relationships through effective communication and engagement.
✨Be Ready to Problem-Solve
Expect questions that assess your critical thinking and problem-solving abilities. Prepare to discuss challenges you've faced in previous roles and how you resolved them. Highlight your proactive approach and any innovative solutions you've implemented.
✨Understand the Market Landscape
Familiarise yourself with the arts and crafts market and the company's position within it. Be ready to discuss trends, competitors, and how you can leverage this knowledge to drive commercial performance. Showing that you’re informed will impress the interviewers.
