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- Tasks: Lead and inspire multiple retail teams while driving performance and ensuring safety standards.
- Company: Join a dynamic company focused on retail excellence and team development.
- Benefits: Enjoy competitive salary, bonuses, company vehicle, and ongoing professional development.
- Why this job: Make a real impact in a fast-paced environment with diverse challenges every day.
- Qualifications: Experience in multi-site retail management and strong leadership skills are essential.
- Other info: Field-based role requiring regular travel; HR experience is a plus.
The predicted salary is between 40000 - 45000 £ per year.
Are you truly ready to lead and inspire multiple store teams in a fast-paced, ever-changing retail environment? Can you confidently take full ownership of financial performance while ensuring every store meets the highest standards of safety and service? Do you have the resilience, drive, and leadership to make a real impact from day one?
We are seeking a dynamic and experienced Retail Operations Manager to oversee the day-to-day performance of multiple convenience retail sites. This is a field-based role requiring a hands-on leader with a passion for retail excellence, team development, and operational efficiency. You’ll thrive in a demanding, fast-paced environment, where no two days are the same — driving commercial performance, leading high-performing teams, and ensuring the highest operational and safety standards across your area.
Key Responsibilities:- Lead and support a portfolio of convenience retail sites to deliver operational excellence.
- Coach, mentor, and develop Store Managers to achieve KPIs and growth targets.
- Take full ownership of store P&L, budgets, and financial reporting, ensuring profitability across the area.
- Monitor compliance with food safety, health & safety regulations, and licensing requirements.
- Conduct regular site visits and audits to ensure consistent standards across all stores.
- Support the rollout of new initiatives, promotional activity, and operational changes.
- Provide guidance on HR-related issues including performance management, recruitment, and employee relations.
- Collaborate with cross-functional teams including HR, finance, and marketing to deliver strategic objectives.
- Proven multi-site retail management experience, ideally within convenience or food retail.
- Strong understanding of food safety, health & safety, and compliance regulations.
- Demonstrated ability to manage store-level P&Ls and budgets effectively.
- Field-based management experience with the ability to travel regularly.
- Confident and effective leader with excellent people management skills.
- HR experience is highly desirable (e.g., recruitment, disciplinary, absence management).
- Results-driven, commercially astute, and highly organized.
- A fast-paced and supportive working environment
- Competitive salary and performance-based bonuses
- Company vehicle, laptop and phone
- Ongoing professional development opportunities
- Employee discount and other benefits
- Salary circa £40-45k
For more information, please contact Alice Redmond today.
Contact Detail:
MacGregor Black Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in retail operations, especially within convenience and food retail. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with current or former Retail Operations Managers to gain insights into the role and the company culture. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed P&L and improved operational efficiency in previous roles. Real-life scenarios can showcase your expertise and leadership skills effectively.
✨Tip Number 4
Research StudySmarter's values and mission to align your responses during the interview. Showing that you resonate with our goals can make a strong impression and demonstrate your commitment to the role.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multi-site retail management experience and any specific achievements related to operational excellence. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and leadership. Share specific examples of how you've driven commercial performance and developed teams in previous roles, aligning your experiences with the key responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your understanding of food safety and compliance regulations, as well as your experience managing P&L and budgets. These are crucial for the Retail Operations Manager role, so make them stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a leadership role.
How to prepare for a job interview at MacGregor Black
✨Showcase Your Leadership Skills
As a Retail Operations Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and mentoring Store Managers to achieve their KPIs.
✨Understand Financial Performance
Be ready to discuss your experience with P&L management and budgeting. Highlight specific instances where you improved profitability or managed financial reporting effectively, as this is crucial for the role.
✨Emphasise Compliance Knowledge
Since the role involves ensuring compliance with food safety and health regulations, brush up on relevant laws and standards. Be prepared to discuss how you've maintained compliance in previous roles and the importance of these regulations in retail.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you've faced in multi-site management and how you overcame them, particularly in fast-paced environments.
