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- Tasks: Manage and grow key digital customer accounts while driving profitable sales growth.
- Company: Join a global market-leading arts and crafts brand with a dynamic team.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Why this job: Be a critical thinker and make a real impact in the e-commerce space.
- Qualifications: Proven account management experience and strong analytical skills required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Have you got a proven track record in managing and growing key digital customer accounts, including Amazon Vendor Central, while driving profitable sales growth? Do you have strong analytical and commercial experience? Are you experienced in working cross-functionally to deliver operational excellence, resolve issues efficiently and build long-term customer relationships?
Macgregor Black are partnering with a global market leading arts and crafts brand, on the search for a Key Account Manager - Digital. As Key Account Manager - Digital you will be responsible for driving commercial performance within the e-commerce / marketplace function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role.
Key Responsibilities:- Confident in a customer-facing and account management role.
- Highly analytical with strong Excel and numerical skills.
- Commercially minded with a solid grasp of margins, pricing, P&L and profitability.
- Comfortable using digital tools and reporting platforms.
- A critical thinker with a positive, proactive approach to growth and problem-solving.
- Organised, results-oriented and able to manage multiple accounts and deadlines.
- A strong communicator who builds trust and long-term relationships.
- Able to translate data and insight into targeted actions and customer plans.
- Attentive to customer feedback and able to share insights internally.
- Manage and grow the sales and the profitability of your portfolio.
- Use data to drive decision-making and identify gaps, risks and opportunities.
- Use Excel and digital tools to analyse sales, trends, costs and customer behaviour.
- Produce reports, KPIs and forecasts for internal stakeholders and leadership.
- Collect and interpret market and performance data to inform strategy.
- Promote our product portfolio using catalogues, digital tools and trade promotions.
- Maintain and grow relationships through meetings, calls and email engagement.
- Deliver insight-led presentations and recommendations to customers.
- Implement account and channel strategies aligned with margin and growth priorities.
- Use data to match products and brands to customer needs.
- Identify and pursue new business opportunities within your channel.
- Deliver accurate demand planning and reporting.
- Monitor performance vs budget and propose tactical actions when required.
- Take ownership from order entry to invoicing and delivery, working closely with Customer Service.
- Manage credit notes, complaints and service issues efficiently.
- Liaise with internal teams to resolve problems and support customer expectations.
- Meet customers and deliver impactful insights and analysis.
- Share feedback with marketing, trade marketing and product teams.
Key Account Manager - Digital in London employer: MacGregor Black
Contact Detail:
MacGregor Black Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Digital in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising your pitch. Know your achievements and how they relate to the role of Key Account Manager - Digital. Be ready to discuss how you've used data to drive decisions and improve customer relationships. Confidence is key!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used Excel and digital tools to analyse sales trends and customer behaviour. This will demonstrate your ability to translate data into actionable insights, which is crucial for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Key Account Manager position!
We think you need these skills to ace Key Account Manager - Digital in London
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your proven track record in managing key digital accounts, especially with platforms like Amazon Vendor Central. We want to see how you've driven profitable sales growth in your previous roles!
Be Analytical: Since strong analytical skills are a must, don’t shy away from sharing specific examples of how you've used data to make decisions. We love candidates who can translate numbers into actionable insights!
Communicate Clearly: As a Key Account Manager, building long-term relationships is key. Use your application to demonstrate your communication skills and how you’ve successfully engaged with customers in the past.
Tailor Your Application: Make your application stand out by tailoring it to our job description. Highlight your organisational skills and ability to manage multiple accounts effectively. And remember, apply through our website for the best chance!
How to prepare for a job interview at MacGregor Black
✨Know Your Numbers
As a Key Account Manager - Digital, you'll need to be highly analytical. Brush up on your Excel skills and be ready to discuss how you've used data to drive decision-making in the past. Prepare examples of how you've identified gaps or opportunities using sales data.
✨Showcase Your Customer Relationships
This role is all about building long-term relationships. Think of specific instances where you've successfully managed customer accounts. Be prepared to share how you’ve resolved issues and maintained trust with clients, as this will demonstrate your ability to thrive in a customer-facing role.
✨Be Proactive with Solutions
Employ a critical thinking approach during the interview. Prepare to discuss how you've tackled challenges in previous roles. Highlight your proactive strategies for growth and problem-solving, especially in a digital context, to show that you're not just reactive but also forward-thinking.
✨Prepare Insightful Presentations
Since delivering insight-led presentations is key, practice summarising complex data into clear, actionable insights. Bring along a mock presentation or two that showcases your ability to translate data into customer plans. This will illustrate your communication skills and your understanding of the role's requirements.