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- Tasks: Manage and grow key digital customer accounts while driving profitable sales growth.
- Company: Join a global market-leading arts and crafts brand with a dynamic team.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Why this job: Be a critical thinker and make a real impact in e-commerce.
- Qualifications: Strong analytical skills, experience in account management, and proficiency in Excel.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Have you got a proven track record in managing and growing key digital customer accounts, including Amazon Vendor Central, while driving profitable sales growth? Do you have strong analytical and commercial experience? Are you experienced in working cross-functionally to deliver operational excellence, resolve issues efficiently and build long-term customer relationships?
Macgregor Black are partnering with a global market leading arts and crafts brand, on the search for a Key Account Manager - Digital. As Key Account Manager - Digital you will be responsible for driving commercial performance within the e-commerce / marketplace function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role.
Key Responsibilities:- Confident in a customer-facing and account management role.
- Highly analytical with strong Excel and numerical skills.
- Commercially minded with a solid grasp of margins, pricing, P&L and profitability.
- Comfortable using digital tools and reporting platforms.
- A critical thinker with a positive, proactive approach to growth and problem-solving.
- Organised, results-oriented and able to manage multiple accounts and deadlines.
- A strong communicator who builds trust and long-term relationships.
- Able to translate data and insight into targeted actions and customer plans.
- Attentive to customer feedback and able to share insights internally.
- Manage and grow the sales and the profitability of your portfolio.
- Use data to drive decision-making and identify gaps, risks and opportunities.
- Use Excel and digital tools to analyse sales, trends, costs and customer behaviour.
- Produce reports, KPIs and forecasts for internal stakeholders and leadership.
- Collect and interpret market and performance data to inform strategy.
- Promote our product portfolio using catalogues, digital tools and trade promotions.
- Maintain and grow relationships through meetings, calls and email engagement.
- Deliver insight-led presentations and recommendations to customers.
- Implement account and channel strategies aligned with margin and growth priorities.
- Use data to match products and brands to customer needs.
- Identify and pursue new business opportunities within your channel.
- Deliver accurate demand planning and reporting.
- Monitor performance vs budget and propose tactical actions when required.
- Take ownership from order entry to invoicing and delivery, working closely with Customer Service.
- Manage credit notes, complaints and service issues efficiently.
- Liaise with internal teams to resolve problems and support customer expectations.
- Meet customers and deliver impactful insights and analysis.
- Share feedback with marketing, trade marketing and product teams.
Key Account Manager - Digital in Guildford employer: MacGregor Black
Contact Detail:
MacGregor Black Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Digital in Guildford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their market position and be ready to discuss how your skills can help them grow. Show them you’re not just another candidate; you’re genuinely interested in their success!
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with key accounts and how you’ve driven sales growth in the past. Use specific examples that highlight your analytical skills and problem-solving abilities. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Key Account Manager role!
We think you need these skills to ace Key Account Manager - Digital in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience with digital customer accounts, especially if you've worked with platforms like Amazon Vendor Central. We want to see how your skills align with our needs!
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, don’t shy away from showcasing your Excel skills and any relevant data analysis experience. We love seeing how you’ve used data to drive decisions and improve performance in past roles.
Communicate Clearly: Your written application should reflect your communication skills. Be clear and concise, and make sure to convey your enthusiasm for the role. Remember, we’re looking for someone who can build long-term relationships, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at MacGregor Black
✨Know Your Numbers
As a Key Account Manager - Digital, you'll need to be highly analytical. Brush up on your Excel skills and be ready to discuss how you've used data to drive decision-making in past roles. Prepare examples of how you've identified gaps or opportunities using sales data.
✨Showcase Your Customer Relationships
This role is all about building long-term relationships. Think of specific instances where you've successfully managed customer accounts. Be prepared to share how you’ve maintained and grown these relationships through effective communication and engagement.
✨Be a Problem Solver
Demonstrate your critical thinking skills by preparing for potential challenges that might arise in the role. Think about how you've resolved issues efficiently in the past and be ready to discuss your proactive approach to problem-solving.
✨Prepare Insight-Led Presentations
You'll need to deliver impactful insights and recommendations to customers. Practice presenting your ideas clearly and confidently. Use data to back up your points and show how your insights can lead to actionable strategies for growth.