Do you have experience in e-commerce, direct-to-consumer trading or online retail within a consumer-focused business?
Can you demonstrate success in improving website performance, driving online revenue and optimising the customer journey?
Are you comfortable taking ownership of e-commerce operations, building processes and working closely with a founder in an evolving business?
The Opportunity
MacGregor Black is partnering with an ambitious, founder-led health and wellness business bringing a science-led approach to improving quality of life to market.
As the business prepares for its next stage of growth, it is looking to appoint an E-commerce Lead to establish and develop its direct-to-consumer channel, driving online performance while building the operational foundations required to scale.
This is an opportunity to take genuine ownership of the online business, working directly with the founder to identify commercial opportunities, optimise the digital customer experience and establish effective processes across website trading, stock management and fulfilment.
The successful candidate will play a pivotal role in shaping the e-commerce channel from the ground up, combining commercial ambition with operational excellence to support sustainable growth.
The Role
The E-commerce Lead will take responsibility for the performance and development of the direct-to-consumer channel, driving online revenue, improving conversion and ensuring the systems and processes supporting the customer journey operate effectively.
Key Responsibilities
- Take ownership of the e-commerce channel, driving online revenue growth and performance against commercial objectives.
- Monitor and analyse key metrics, including conversion rates, average order value, revenue and customer behaviour.
- Identify opportunities to improve website performance, increase conversion and maximise commercial returns.
- Manage day-to-day online trading, ensuring product content, pricing, promotions and availability are accurate.
- Oversee the online customer journey, from product discovery through to checkout and post-purchase experience.
- Work with technology providers and external partners to maintain website performance and resolve operational issues.
- Oversee stock visibility, order management and fulfilment processes, ensuring a reliable customer experience.
- Establish effective reporting, processes and ways of working to support the growth of the online business.
- Collaborate with the founder and wider marketing stakeholders to align e-commerce activity with broader commercial objectives.
- Identify opportunities to improve customer acquisition, retention and engagement through relevant digital initiatives.
Candidate Profile
- Experience in e-commerce, direct-to-consumer trading, digital commerce or online retail.
- A track record of improving online performance and delivering commercial growth.
- Strong analytical skills, with the ability to translate performance data into actionable insights.
- Understanding of website optimisation, digital merchandising and customer experience.
- Experience overseeing operational processes, including inventory, order management and fulfilment.
- Confidence working with e-commerce platforms, technology providers and external partners.
- The ability to establish processes and improve operational efficiency within a growing business.
- Experience within premium consumer, beauty, wellness, lifestyle or digital-first brands would be advantageous.
- A hands-on, entrepreneurial approach, with the ability to balance strategic thinking and practical execution.
Personal Attributes
- Commercially minded and motivated by driving growth.
- Analytical, organised and detail oriented.
- Proactive, adaptable and comfortable taking ownership.
- Customer focused, with a commitment to delivering an excellent online experience.
- Practical and solutions driven, with the ability to resolve challenges and improve processes.
- Collaborative and confident working directly with a founder and external partners.
- Motivated by the opportunity to build and develop an e-commerce channel from the ground up.
Package
Competitive package commensurate with experience.
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E-Commerce Lead employer: MacGregor Black
MacGregor Black is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets retail property management. With a strong focus on employee development and a collaborative culture, we provide our team with opportunities for growth and advancement while managing a diverse national property portfolio. Our commitment to sustainability and compliance ensures that you will be part of a forward-thinking organisation that values your contributions and fosters meaningful relationships within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Lead
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like MacGregor Black are looking for when hiring for a E-Commerce Lead.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to MacGregor Black for the E-Commerce Lead, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at MacGregor Black as a E-Commerce Lead, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out MacGregor Black’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Lead.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at MacGregor Black, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with MacGregor Black's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at MacGregor Black. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at MacGregor Black
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that MacGregor Black uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at MacGregor Black. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
