At a Glance
- Tasks: Lead and inspire a large-scale retail operation across multiple sites.
- Company: Join a leading UK retail business with a focus on convenience and customer experience.
- Benefits: Enjoy autonomy, competitive salary, and the chance to shape a high-performing team.
- Other info: Field-based role covering the South West with excellent career growth opportunities.
- Why this job: Make a real impact by driving commercial success and developing future retail leaders.
- Qualifications: Experience in multi-site operations and a passion for coaching teams.
The predicted salary is between 51750 - 63250 £ per year.
Have you led large-scale multi-site retail operations across convenience, grocery or forecourt?
Can you inspire Area Managers to deliver outstanding commercial results whilst creating exceptional customer experiences?
Are you looking for a regional leadership role where you'll have genuine autonomy, influence and the opportunity to shape a high-performing retail operation?
Mac Gregor Black are partnering with a leading UK retail business on the search for a
Regional Operations Manager – Convenience Retail .
- This is a permanent field-based role covering the
- South West , including
Bristol, Bournemouth, Southampton and Exeter .
This is an exceptional opportunity to lead a large-scale retail operation, taking responsibility for
65 convenience and forecourt locations and a workforce of approximately
500 colleagues .
Leading through your Area Managers and Store Managers, you'll be accountable for commercial performance, operational excellence and developing high-performing teams that consistently deliver outstanding customer experiences.
You'll spend the majority of your time in the field, coaching leaders, improving operational standards and ensuring every location performs to its full potential.
Key Responsibilities
- Leading the commercial performance of your region, delivering sales, profit and operational KPIs.
- Coaching and developing Area Managers and Store Managers to maximise capability and performance.
- Driving improvements in sales, margin, labour productivity, availability and operational execution.
- Creating succession plans and developing future retail leaders.
- Ensuring exceptional standards across health & safety, food safety and operational compliance.
- Leading regional implementation of new initiatives, store developments and business change.
- Working collaboratively with Commercial, Buying, Supply Chain, HR and Operations to deliver business objectives.
- Building a culture of accountability, engagement and continuous improvement across approximately
500 colleagues .
What We're Looking For
- Convenience Retail
- Forecourt Retail
- Grocery Retail
- Food Retail
- Hospitality Retail
- Experience leading Regional, Area or Multi-Site Operations.
- Strong commercial and financial acumen with responsibility for sales and profit performance.
- Experience coaching high-performing leadership teams.
- A hands-on leadership style with a passion for developing people.
- Strong operational discipline with experience managing compliance, health & safety and preferably food safety.
- A full UK driving licence.
- For more information please contact
Alice Redmond.
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Regional Operations Manager in Bristol employer: MacGregor Black
MacGregor Black is an exceptional employer, offering a vibrant and dynamic work environment in our Newcastle & Leeds offices. We prioritise employee growth through tailored development programmes and a meritocratic bonus structure, ensuring that your hard work is recognised and rewarded. Join us to become an expert in the recruitment industry while enjoying significant benefits and a supportive culture that fosters long-term career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager in Bristol
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like MacGregor Black, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like MacGregor Black!
We think you need these skills to ace Regional Operations Manager in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at MacGregor Black, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at MacGregor Black and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show MacGregor Black that you’re ready to jump in and contribute right away!
How to prepare for a job interview at MacGregor Black
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
