IT Trainer 12-month FTC in London

We are recruiting an IT Trainer to join our IT department on a 12‑month fixed‑term contract.

Department overview

The firm's IT function is forward‑looking and embraces newer technologies to support the firm’s strategic goals and ambitions whilst retaining a service‑focused culture. The training team is responsible for providing courseware development, instructor‑led training delivery and development of IT eLearning modules on the firm’s software applications. They act as a project resource when directed and work closely with their colleagues to ensure user adoption is embedded into the delivery process from project inception.

The role

This is an important role in the IT team’s service delivery function. You will be part of a team that designs and delivers training materials and courses using a variety of methods including online learning resources, guides, individual and group training sessions, both in person and virtual. You will also be involved in the analysis of how new systems can improve working practices and collaboration across the firm, implementing new training and ultimately driving adoption of new technology.

Key duties will include:

• Provide face‑to‑face learning delivery to include new staff induction, workplace IT skills, and agile working support;
• Provide courseware development to include learning needs analysis, bespoke development for tailored classes, project support and training material development, development of business best practices and documentation and working practice advice;
• Develop blended methods of training, including eLearning, as required for projects and business as usual learning to supplement and/or replace IT training classes;
• Design future working processes in collaboration with the training and user engagement manager and relevant project team members;
• Independently ensure learning courseware and end user documentation is regularly reviewed and updated for continued accuracy;
• Help define and articulate the project vision to end users, and communicate the expected benefits of the project in collaboration with other members of the IT team;
• Participate in a positive proactive working relationship between the IT training team, other IT departmental teams and departments firmwide;
• Ensure user feedback is collected during the requirements gathering phase of projects and as a regular part of ongoing IT team engagement with the wider firm;
• With the IT training and user engagement manager, utilise a network of IT champions within the firm, and work with them to embed new applications, services and working practices;
• Ensure IT training is embedded in project plans, provide input into the project roll‑out and help shape the project plan in collaboration with the project manager;
• Provide full life cycle management of all escalated tickets including troubleshooting, research, investigation and resolution;
• Provide visible floor support by conducting floor walking to increase business engagement;
• Attend user groups independently or with managers as required.

Other responsibilities

• Provide an effective training capability in and outside normal business hours as needed;
• Identify and prioritise projects, technologies and services and help deliver them to cost, time and budget;
• Identify and implement solutions that meet the needs of the firm and its clients;
• Provide support, guidance and user adoption expertise to projects and the service delivery team;
• Develop and implement appropriate training strategies in line with current trends;
• Maintain relationships with key partners and business services stakeholders;
• Work closely with the service delivery lead and service desk team to deliver and continuously improve an ITIL‑aligned support capability;
• Provide reports detailing successes and performance metrics.

The candidate

• Proven experience in devising and delivering a training programme that utilises a wide range of training methods;
• Experience creating and maintaining eLearning and digital learning materials, using software such as Camtasia, Articulate Rise and Storyline;
• Familiarity with administration tasks around a Learning Management System such as Adobe or Docebo;
• Strong communication and change management skills;
• Excellent organisation and administration skills;
• Exceptional collaboration, teamwork, influencing and relationship‑building skills at all levels internally and externally;
• Team focused, showing reliability, commitment and flexibility;
• Outstanding customer service and communication skills, including listening skills;
• Ability to inspire trust and confidence of users, colleagues and managers;
• Self‑motivated;
• Ability to remain calm and focused under pressure.

Our commitment to inclusion

We welcome applications from people of all backgrounds, bringing different perspectives and experiences, making Macfarlanes an exciting and stimulating place to work. We seek to recruit the best candidates, regardless of age, gender, race, ethnicity, social or economic background, religion, disability, sexual orientation or any other characteristic. We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the essential criteria for the role.