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- Tasks: Support our sales team by managing orders and customer communications.
- Company: Join Macfarlane Packaging, a leader in protecting what matters.
- Benefits: Enjoy up to 27 days holiday, flexible benefits, and employee discounts.
- Why this job: Develop your sales skills in a dynamic, supportive environment with career growth opportunities.
- Qualifications: 12 months sales experience, excellent communication skills, and CRM proficiency required.
- Other info: No recruitment agencies; apply now to kickstart your sales career!
The predicted salary is between 24000 - 32000 £ per year.
Join a market leader and support our dynamic sales team.
Salary: Up to £28,000 basic + bonuses
Flexible benefits, up to 27 days holiday + bank holidays & additional leave purchase scheme
Hours: 37.5 per week, Monday-Friday
Sector: Packaging Distribution
Unpack a rewarding sales career with Macfarlane Packaging. At Macfarlane Packaging, we're in the business of protecting what matters—our people, our customers, and the planet. We're equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming.
Your Role: Sales Coordinator
As a Sales Coordinator, you'll play a pivotal role in underpinning our sales success. You'll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working as part of a Territory Team with our Sales Executives, you'll manage enquiries, process orders, build relationships with your customer base and proactively revive lapsed accounts. In this fast-paced, multi-faceted role, your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency and team targets.
What You'll Be Doing:
- Supporting sales growth by managing and streamlining order progression and customer communications.
- Relationship building with Customer base.
- Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
- Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.
- Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
What We're Looking For:
- You’ll be an organized and proactive professional with a knack for sales support.
- Minimum of 12 months' experience in a sales focused role.
- Experience of both inbound and outbound sales calls.
- Experience of working with sales targets.
- Excellent communication and relationship-building skills with a friendly, professional manner.
- Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
Why Choose Macfarlane:
- We reward your contribution with a competitive salary and a benefits package designed to enhance your work-life balance, including:
- 25 days holiday (rising to 27 with service) + bank holidays.
- Flexible benefits, including enhanced pension and life assurance.
- Wellbeing and employee assistance programs.
- Extensive training and career development opportunities.
- Employee discounts, volunteering days, and more!
We empower our people with structured career pathways and continuous training, so whether you're expanding your skills in sales support or aspiring to new challenges, your future is bright with us.
Ready to Take Your Sales Career to the Next Level? We're moving fast to find the right candidate, so apply now! No recruitment agencies, please.
Telesales and Sales Admin Support employer: Macfarlane Packaging
Contact Detail:
Macfarlane Packaging Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales and Sales Admin Support
✨Tip Number 1
Familiarise yourself with Macfarlane Packaging and their products. Understanding the packaging distribution sector and the company's values will help you connect better during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM skills, particularly with Microsoft Dynamics. If you have experience with similar systems, be ready to discuss how you've used them to manage customer relationships and track sales activities effectively.
✨Tip Number 3
Prepare examples of how you've successfully built relationships with customers in previous roles. Highlighting your communication skills and ability to revive lapsed accounts will show that you're a proactive candidate who can contribute to the team's success.
✨Tip Number 4
Research common sales targets and metrics relevant to the role. Being able to discuss how you've met or exceeded sales goals in the past will demonstrate your capability and readiness to support the sales team effectively.
We think you need these skills to ace Telesales and Sales Admin Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and customer relationship management. Emphasise any previous roles where you managed enquiries or processed orders, as these are key aspects of the Sales Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your experience with CRM systems and your ability to build relationships with customers.
Highlight Relevant Experience: In your application, focus on your experience with both inbound and outbound sales calls. Provide examples of how you've met sales targets or improved customer satisfaction in previous roles to demonstrate your capability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales Coordinator role.
How to prepare for a job interview at Macfarlane Packaging
✨Know the Company
Before your interview, take some time to research Macfarlane Packaging. Understand their values, products, and market position. This will help you tailor your answers and show genuine interest in the company.
✨Highlight Relevant Experience
Make sure to emphasise your previous sales experience, especially any roles involving customer communication or CRM systems. Be ready to discuss specific examples of how you've successfully managed customer accounts or met sales targets.
✨Demonstrate Communication Skills
As a Sales Coordinator, excellent communication is key. Prepare to showcase your ability to build relationships and handle enquiries effectively. You might even want to practice common interview questions with a friend to refine your responses.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the role and the team. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
