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- Tasks: Manage customer accounts and support sales growth through proactive engagement.
- Company: Join Macfarlane Packaging, a leader in the packaging distribution sector.
- Benefits: Enjoy up to 27 days holiday, flexible benefits, and career development opportunities.
- Why this job: Kickstart your sales career in a dynamic environment with real impact.
- Qualifications: Experience in B2B sales, strong communication skills, and proficiency in CRM systems.
- Other info: Embrace a supportive culture that values diversity and personal growth.
The predicted salary is between 32000 - 32000 £ per year.
Join a market leader and support our dynamic sales team.
Salary: Up to £32,000 basic (depending on experience) + bonuses/OTE
Flexible benefits, up to 27 days holiday + bank holidays & additional leave purchase scheme
Hours: 37.5 per week, Monday-Friday
Sector: Packaging Distribution
At Macfarlane Packaging, we are in the business of protecting what matters - our people, our customers, and the planet. We are equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming.
Your Role:
As an Internal Account Manager, you will play a pivotal role in underpinning our sales success. You will be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. In this role, you will also focus on organic growth through line extensions and developing new business. You will proactively generate outbound activity to help develop customer spend and identify new opportunities.
What You’ll Be Doing:
- Managing and developing a portfolio of existing accounts, effectively maintaining profitability
- Making outbound calls to identify & engage with prospective new customers
- Leading on account development activity to achieve up-sell/cross-sell opportunities
- Working closely with and supporting the sales team
- Supporting sales growth by managing and streamlining order progression and customer communications
- Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity
- Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling
- Handling customer enquiries and processing orders with precision to maintain service excellence
What We’re Looking For:
You will be an organized and proactive professional with a knack for internal account management. We are looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top-notch. Specifically, we’d love to see:
- Minimum 12 months previous experience working within a similar targeted outbound B2B sales role (and able to demonstrate success having hit/exceeded targets)
- Strong and effective telephone manner, with a documented history of establishing rapport with customers to facilitate successful sales interactions
- Previous experience in proactively engaging in outbound calling to existing customers for up-selling and cross-selling purposes
- Proficient IT skills, including intermediate-level proficiency in Excel and prior experience with CRM systems for data management and analysis
- Solid numerical skills with keen attention to detail and the ability to interpret and analyse data accurately
- Excellent communication and relationship-building skills with a friendly, professional manner
- Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting
- Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous)
Why Choose Macfarlane:
We reward your contribution with a competitive salary and a benefits package designed to enhance your work-life balance, including:
- 25 days holiday (rising to 27 with service) + bank holidays
- Flexible benefits, including enhanced pension and life assurance
- Wellbeing and employee assistance programs
- Extensive training and career development opportunities
- Employee discounts, volunteering days, and more!
Shape Your Future with Us:
At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you’re expanding your skills in sales support or aspiring to new challenges, your future is bright with us.
Ready to Take Your Sales Career to the Next Level:
We’re moving quickly to find the right candidate, so apply now! Click ‘Apply' to submit your CV. All applications will be acknowledged, and we will be holding local interviews in the coming weeks.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
No recruitment agencies, please.
Internal Account Manager in Sudbury employer: Macfarlane Packaging
Contact Detail:
Macfarlane Packaging Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager in Sudbury
✨Tip Number 1
Get to know the company inside out! Research Macfarlane Packaging, their values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself and your experience in internal account management. Make sure to highlight your successes in outbound sales and how you can contribute to the team.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process at Macfarlane Packaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic sales team.
We think you need these skills to ace Internal Account Manager in Sudbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Internal Account Manager role. Highlight your previous B2B sales experience and any successes you've had in account management to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've successfully managed accounts or driven sales growth in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your strong communication skills. Whether it's through your writing style or how you present your experiences, let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Macfarlane Packaging
✨Know Your Numbers
As an Internal Account Manager, you'll need to demonstrate your numerical skills. Brush up on key metrics related to sales performance and be ready to discuss how you've used data to drive results in previous roles. This shows you understand the importance of analytics in sales.
✨Master the Art of Communication
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've built rapport with customers over the phone, as this will highlight your strong telephone manner and relationship-building skills.
✨Familiarise Yourself with CRM Systems
Since you'll be using MS Dynamics, it’s a good idea to familiarise yourself with its features. If you have experience with other CRM systems, be prepared to discuss how you’ve used them to track leads and manage customer relationships effectively.
✨Show Your Proactivity
The job requires a proactive approach to account management. Think of specific instances where you've taken the initiative to engage with customers or identify new business opportunities. This will demonstrate your ability to drive sales growth and support the team effectively.