At a Glance
- Tasks: Be the vital link between customers and sales teams, handling enquiries and driving sales growth.
- Company: Join Gottlieb Packaging Materials, a leading packaging distributor with a supportive culture.
- Benefits: Enjoy a competitive salary, bonus opportunities, 25 days leave, and a pension scheme.
- Other info: Dynamic work environment with training and career development opportunities.
- Why this job: Make an impact in a fast-paced role while building strong customer relationships.
- Qualifications: Experience in sales coordination and excellent communication skills are essential.
The predicted salary is between 28000 - 32000 £ per year.
Overview
You will act as a key link between customers, suppliers, logistics teams and external field sales colleagues.
This is a fast-paced, office-based role where no two days are the same.
You will handle inbound customer enquiries, prepare and process sales and purchase orders, and actively support sales growth through regular customer engagement and proactive telephone contact.
The role requires comfortable telephone engagement with customers, following up quotations, reconnecting with lapsed accounts, and identifying opportunities to upsell and cross-sell additional products.
With a strong focus on relationship-building and commercial awareness, you will help the business retain existing customers, re-engage dormant accounts and maximise sales opportunities through proactive outbound activity.
Please note, that due to our Trafford Park location and local traffic conditions, we are ideally looking for candidates who live within a 30-minute commute of our site (postcode M17 1SB).
Key responsibilities
- Managing a portfolio of customer accounts, buying and selling packaging products
- Proactively contacting customers by telephone to generate sales opportunities, including re-engaging lapsed accounts and following up previous enquiries
- Handling inbound enquiries and delivering a professional, responsive service
- Preparing quotations and proactively following up with customers by phone to secure orders
- Processing sales and purchase orders through to delivery
- Supporting external sales colleagues with account activity and administration
- Identifying opportunities to upsell and cross-sell additional packaging solutions during customer conversations
- Building strong relationships with customers through regular contact and account engagement
- Liaising with suppliers, warehouse teams and internal colleagues to meet customer commitments
- Managing your own administration accurately and working to deadlines
- What you will bring
Essential
- Previous experience in an internal sales, sales coordination or customer-engagement commercial role
- Confidence speaking with customers on the phone and using outbound calls to support sales activity
- Experience following up quotations, contacting customers proactively or supporting sales growth through telephone engagement
- Excellent organisational skills, with the ability to manage a varied workload
- Strong verbal and written communication skills
- Good IT skills and confidence using systems and Microsoft Office
- A customer-focused mindset with strong attention to detail
Desirable
- Experience contacting lapsed or dormant customers to reintroduce products or services
- Experience within packaging, distribution or a similar fast-paced sales environment
- Experience supporting external sales teams or managing customer accounts +
- What you will get
- Internal Sales Coordinator
- Location: Trafford Park, Manchester (M17 1SB)
- Salary: £28,000-£32,000 (dependent on experience) plus bonus & company benefits
- Hours: 40 hours per week, Monday-Friday, 8:30am-5:00pm
- Sector: Packaging distribution
- Protecting what matters, together
- Gottlieb Packaging Materials, part of Macfarlane Group plc, is one of the UK's most established packaging distributors.
- We specialise in delivering innovative, fully integrated packaging solutions, supported by outstanding customer service and long-term customer partnerships.
- As part of the wider Macfarlane Group, we offer the stability of a well-established business combined with the pace and opportunity of a growing organisation.
- Our people play a vital role in our success, and we take pride in creating a collaborative, supportive working environment where individuals can build long-term careers.
- The Internal Sales Coordinator role sits at the heart of our operation.
- Competitive basic salary (aligned with level of experience) plus bonus opportunity
- 25 days annual leave plus bank holidays
- Company pension scheme
- Death in service cover
- Free on-site parking
- Supportive team environment with training and development opportunities
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