At a Glance
- Tasks: Lead the IT helpdesk with advanced AI tools and enhance user support.
- Company: Join Macfarlane Packaging, a leader in innovative packaging solutions.
- Benefits: Enjoy a competitive salary, hybrid work options, and growth opportunities.
- Other info: Dynamic team environment with a focus on professional development.
- Why this job: Be at the forefront of AI-driven support and make a real difference.
- Qualifications: 3+ years in IT support and strong Microsoft 365 knowledge required.
The predicted salary is between 40000 - 50000 £ per year.
Macfarlane Packaging in the United Kingdom is seeking a Senior IT Support Analyst to join their IT team in a hybrid role.
This position is pivotal in enhancing the helpdesk function with investments in advanced AI tooling like Freshservice Freddy AI and Microsoft Copilot.
The ideal candidate will have over 3 years of IT support experience, strong knowledge of Microsoft 365, and the capability to manage day-to-day helpdesk operations.
Benefits include a competitive salary, hybrid working arrangements, and professional development support.
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We think you need these skills to ace Senior IT Support Analyst – AI-Driven Helpdesk Lead
IT Support Experience
Microsoft 365
Helpdesk Operations Management
AI Tooling Knowledge
Freshservice Freddy AI
Microsoft Copilot
Hybrid Working
