At a Glance
- Tasks: Manage the Freshservice helpdesk and deliver 2nd line support across Microsoft 365.
- Company: Join Macfarlane Packaging, a leader in innovative packaging solutions.
- Benefits: Enjoy a hybrid work setup, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with the IT Manager on exciting process improvements and AI tools.
- Why this job: Be at the forefront of IT support and automation in a dynamic environment.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Macfarlane Packaging seeks an experienced IT support professional to manage the Freshservice helpdesk and deliver 2nd line support across Microsoft 365 and core business apps. You will drive automation, assist with AI tools, and uphold high SLAs while working in a hybrid Head Office setup with nationwide applications.
The role emphasizes clear communication, ticket triage, and collaboration with the IT Manager on automation and process improvements, including site integrations and system.
We think you need these skills to ace Senior IT Support Analyst - AI-Driven 2nd-Line Desk Hybrid
IT Support
Freshservice Helpdesk Management
2nd Line Support
Microsoft 365
Core Business Applications
Automation
AI Tools
