At a Glance
- Tasks: Connect customers with production and logistics teams while managing orders and enquiries.
- Company: Join Macfarlane Packaging, a leader in sustainable packaging solutions.
- Benefits: Competitive salary, bonuses, flexible benefits, and 23 days annual leave.
- Other info: Clear career progression opportunities in a dynamic environment.
- Why this job: Be part of a supportive team that values your growth and development.
- Qualifications: Experience in sales support or customer service, strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Location: Grantham (Alma Park Industrial Estate)
Package: Basic Salary up to £32,000 (dependant on experience) plus bonus/commission & other excellent PLC company benefits
Sector: Packaging manufacturing
Hours: Monday-Friday, between 8am-5:00pm
Protecting what matters, together. At Macfarlane Packaging, we are dedicated to protecting what matters most - our people, our customers, our communities, and the environment. Our commitment to customer satisfaction, sustainability, and continual improvement creates a collaborative and supportive workplace where you can build a rewarding career.
With over 75 years of history, we combine long-term stability with a strong growth mindset. Our fast-paced, results-driven environment will challenge and stretch you, while providing genuine opportunities for personal and professional development. Every colleague plays a part in our success, creating a real sense of ownership and achievement.
We offer competitive pay, personalised incentives, and flexible benefits, alongside a culture that supports work-life balance. If you bring energy, teamwork, and a customer-first mindset, you will thrive here.
The Sales Coordinator Role: As our Sales Coordinator, working within the design & manufacturing operation, you will play a central role in connecting our customers with our production, procurement, and logistics teams. This is a fast-paced, office-based position where you will manage customer enquiries, process orders, and support sales activity across a portfolio of accounts. You will work closely with both internal teams and external sales colleagues to ensure customer requirements are met, opportunities are maximised, and service levels remain consistently high.
Alongside managing inbound activity, you will also take a proactive approach to outbound engagement - identifying opportunities to grow customer spend, introduce new solutions, and support new business development.
Key Responsibilities:
- Manage and develop a portfolio of existing customer accounts, ensuring strong relationships and ongoing growth
- Handle inbound customer enquiries, providing advice, quotations, and tailored packaging solutions
- Process sales orders accurately and efficiently, ensuring customer delivery expectations are met
- Proactively identify opportunities to upsell and cross-sell products across the portfolio
- Undertake outbound calls and follow-ups to generate new business opportunities and develop existing accounts
- Support external sales colleagues with account management and customer engagement activities
- Use CRM systems (Microsoft Dynamics) to track enquiries, quotations, and sales activity
- Liaise closely with production, procurement, and logistics teams to ensure smooth order fulfilment
- Maintain high standards of customer service, resolving queries and issues promptly
What You Will Bring:
Essential:
- Experience in an internal sales, sales support, or customer service role within a fast-paced environment
- Strong communication skills with a confident and professional telephone manner
- Proven ability to build relationships and engage customers effectively
- Good administrative and organisational skills with strong attention to detail
- Commercial awareness with a proactive and target-driven mindset
- IT proficiency, including Microsoft Office and CRM systems
- Ability to manage multiple priorities and work effectively under pressure
Desirable:
- Please note, this position is wholly office based and due to the location of our Grantham site, own transport is preferred.
- Experience within a manufacturing, production, or industrial environment
- Exposure to outbound sales or proactive account development
- Familiarity with Microsoft Dynamics or similar CRM systems
- Understanding of packaging products or bespoke manufacturing solutions
What You Will Get:
We provide a competitive salary alongside a range of rewarding bonus and incentive schemes. Our flexible benefits package includes:
- 23 days annual leave (rising with service) plus bank holidays
- Contributory pension scheme
- Free parking at most locations
- Employee assistance programme
- Ongoing training, development, and progression opportunities
- Employee discounts across major retailers and leisure brands
- Healthcare and dental options (role dependent)
- Enhanced family-friendly policies
- Long service awards
- Charitable giving initiatives
- Eye care support for DSE users
- EE mobile discount scheme
Your Future With Us:
At Macfarlane Packaging, we actively support career development and internal progression. This role offers a clear pathway into more senior internal sales, field sales, or specialist commercial roles. Through a combination of structured training, mentoring, and access to external development programmes, you will be supported to grow your skills and progress your career within a successful and expanding business.
How to Apply/Next Steps:
We are working quickly to identify the best candidates and aim to hold interviews as soon as possible. Please click apply to submit your up-to-date CV. All applications will be acknowledged. If you have not heard from us within 2-3 weeks, please assume your application has been unsuccessful on this occasion.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
No recruitment agencies please.
Sales Coordinator in Lincoln employer: Macfarlane Packaging
At Macfarlane Packaging, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that prioritises employee growth and development. Located in Grantham, our team enjoys competitive salaries, flexible benefits, and a strong commitment to work-life balance, all while contributing to a company with over 75 years of stability and a focus on sustainability. Join us as a Sales Coordinator and be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Macfarlane Packaging. Understand their values and what they stand for. This will help you connect your experience with their mission during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in sales support and customer service can shine in the Sales Coordinator role.
✨Tip Number 3
Show off your personality! When you're in the interview, let your enthusiasm for the role and the company come through. They want someone who’s not just qualified but also a great fit for their team culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Coordinator in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your internal sales or customer service experience, as well as any relevant achievements that show you can thrive in a fast-paced environment.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Sales Coordinator role. Share specific examples of how you've built relationships with customers and managed accounts effectively in the past.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and professional. Use a confident tone and ensure there are no typos or grammatical errors – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get you into the interview process. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Macfarlane Packaging
✨Know Your Stuff
Before the interview, make sure you understand Macfarlane Packaging's mission and values. Familiarise yourself with their products and services, especially in packaging manufacturing. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Sales Coordinator, strong communication is key. Prepare examples of how you've effectively engaged with customers or resolved issues in previous roles. Practising your responses can help you sound confident and professional during the interview.
✨Demonstrate Your Proactivity
Highlight instances where you've taken the initiative to upsell or cross-sell in past positions. Discuss how you identified opportunities for growth and how that aligns with the proactive approach Macfarlane Packaging values in their sales team.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple priorities. Think of specific scenarios from your past experiences where you successfully handled customer enquiries or collaborated with teams to meet tight deadlines.
