At a Glance
- Tasks: Connect customers with production and logistics teams while managing enquiries and processing orders.
- Company: Join Macfarlane Packaging, a leader in sustainable packaging solutions with over 75 years of experience.
- Benefits: Enjoy a competitive salary, bonuses, flexible benefits, and 23 days annual leave plus bank holidays.
- Other info: Office-based role with a clear pathway to senior sales positions and ongoing training.
- Why this job: Be part of a collaborative team that values your growth and offers real career progression opportunities.
- Qualifications: Experience in sales support or customer service, strong communication skills, and IT proficiency required.
The predicted salary is between 32000 - 32000 € per year.
Location: Grantham (Alma Park Industrial Estate)
Package: Basic Salary up to £32,000 (dependant on experience) plus bonus/commission & other excellent PLC company benefits
Sector: Packaging manufacturing
Hours: 40 hours per week, to be worked Monday-Friday, between 8am-5:00pm
Protecting what matters, together. At Macfarlane Packaging, we are dedicated to protecting what matters most - our people, our customers, our communities, and the environment. Our commitment to customer satisfaction, sustainability, and continual improvement creates a collaborative and supportive workplace where you can build a rewarding career.
With over 75 years of history, we combine long-term stability with a strong growth mindset. Our fast-paced, results-driven environment will challenge and stretch you, while providing genuine opportunities for personal and professional development. Every colleague plays a part in our success, creating a real sense of ownership and achievement.
We offer competitive pay, personalised incentives, and flexible benefits, alongside a culture that supports work-life balance. If you bring energy, teamwork, and a customer-first mindset, you will thrive here.
The Internal Sales Coordinator Role: As an Internal Sales Coordinator within our design & manufacturing operation, you will play a central role in connecting our customers with our production, procurement, and logistics teams. This is a fast-paced, office-based position where you will manage customer enquiries, process orders, and support sales activity across a portfolio of accounts. You will work closely with both internal teams and external sales colleagues to ensure customer requirements are met, opportunities are maximised, and service levels remain consistently high. Alongside managing inbound activity, you will also take a proactive approach to outbound engagement - identifying opportunities to grow customer spend, introduce new solutions, and support new business development.
Key Responsibilities:
- Manage and develop a portfolio of existing customer accounts, ensuring strong relationships and ongoing growth
- Handle inbound customer enquiries, providing advice, quotations, and tailored packaging solutions
- Process sales orders accurately and efficiently, ensuring customer delivery expectations are met
- Proactively identify opportunities to upsell and cross-sell products across the portfolio
- Undertake outbound calls and follow-ups to generate new business opportunities and develop existing accounts
- Support external sales colleagues with account management and customer engagement activities
- Use CRM systems (Microsoft Dynamics) to track enquiries, quotations, and sales activity
- Liaise closely with production, procurement, and logistics teams to ensure smooth order fulfilment
- Maintain high standards of customer service, resolving queries and issues promptly
What You Will Bring:
Essential:
- Experience in an internal sales, sales support, or customer service role within a fast-paced environment
- Strong communication skills with a confident and professional telephone manner
- Proven ability to build relationships and engage customers effectively
- Good administrative and organisational skills with strong attention to detail
- Commercial awareness with a proactive and target-driven mindset
- IT proficiency, including Microsoft Office and CRM systems
- Ability to manage multiple priorities and work effectively under pressure
Desirable:
- Please note, this position is wholly office based and due to the location of our Grantham site, own transport is preferred.
- Experience within a manufacturing, production, or industrial environment
- Exposure to outbound sales or proactive account development
- Familiarity with Microsoft Dynamics or similar CRM systems
- Understanding of packaging products or bespoke manufacturing solutions
What You Will Get:
We provide a competitive salary alongside a range of rewarding bonus and incentive schemes. Our flexible benefits package includes:
- 23 days annual leave (rising with service) plus bank holidays
- Contributory pension scheme
- Free parking at most locations
- Employee assistance programme
- Ongoing training, development, and progression opportunities
- Employee discounts across major retailers and leisure brands
- Healthcare and dental options (role dependent)
- Enhanced family-friendly policies
- Long service awards
- Charitable giving initiatives
- Eye care support for DSE users
- EE mobile discount scheme
Your Future With Us:
At Macfarlane Packaging, we actively support career development and internal progression. This role offers a clear pathway into more senior internal sales, field sales, or specialist commercial roles. Through a combination of structured training, mentoring, and access to external development programmes, you will be supported to grow your skills and progress your career within a successful and expanding business.
How to Apply/Next Steps:
We are working quickly to identify the best candidates and aim to hold interviews as soon as possible. Please click apply to submit your up-to-date CV. All applications will be acknowledged. If you have not heard from us within 2-3 weeks, please assume your application has been unsuccessful on this occasion.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
No recruitment agencies please.
Locations
Internal Sales Coordinator in Lincoln, Lincolnshire employer: Macfarlane Packaging
At Macfarlane Packaging, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Grantham that fosters collaboration and personal growth. With over 75 years of industry experience, we provide competitive salaries, flexible benefits, and a strong commitment to employee development, ensuring that every team member has the opportunity to thrive and make a meaningful impact in the packaging manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Coordinator in Lincoln, Lincolnshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Macfarlane Packaging. Understand their values, especially their commitment to customer satisfaction and sustainability. This will help you connect your experiences to what they care about.
✨Tip Number 2
Practice your pitch! You’ll want to clearly communicate how your skills in internal sales and customer service can benefit their team. Think about specific examples where you've built strong relationships or solved customer issues effectively.
✨Tip Number 3
Be proactive during the interview! Show your enthusiasm for the role by asking insightful questions about their sales processes and how you can contribute to growing customer accounts. This demonstrates your interest and initiative.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your excitement for the role can set you apart from other candidates. It shows you're genuinely interested in joining their team at Macfarlane Packaging.
We think you need these skills to ace Internal Sales Coordinator in Lincoln, Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Internal Sales Coordinator role. Highlight your customer service experience and any sales support roles you've had, as this will show us you're a great fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about the role and how your background aligns with our values at Macfarlane Packaging. A personal touch can really make your application stand out!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and professional. Use a confident tone and don’t shy away from showing your personality – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and it helps us keep everything organised. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Macfarlane Packaging
✨Know the Company Inside Out
Before your interview, take some time to research Macfarlane Packaging. Understand their commitment to customer satisfaction and sustainability. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your ability to manage customer accounts and handle inquiries. Be ready to discuss how you've successfully upsold or cross-sold products in previous roles, as this is key for the Internal Sales Coordinator position.
✨Demonstrate Your Communication Style
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your telephone manner and ensure you come across as professional and approachable.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various customer situations, such as resolving complaints or managing multiple priorities under pressure. This will demonstrate your problem-solving abilities and customer-first mindset.
