Sales Coordinator in Leighton Buzzard

Location: Leighton Buzzard, Bedfordshire

Hours: Full time, 8.30am-5.15pm Monday-Thursday, 8.30am-1.00pm Fridays

Package: Basic salary £25,000 + bonus and excellent company benefits

Sector: Protective Packaging Manufacturing

Protecting What Matters, Together

We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

This is a fantastic opportunity to join the commercial team at Polyformes, part of Macfarlane Packaging. Acting as a key link between customers, account managers and internal departments, you'll help ensure enquiries, quotations and orders are processed efficiently whilst delivering an excellent customer experience. This is a varied and fast‑paced role that combines customer service, sales support and commercial administration.

What You Will Be Doing:

• Act as the first point of contact for customer enquiries via telephone and email
• Support Account Managers with customer communications and day‑to‑day account administration
• Process enquiries, quotations and customer orders accurately and efficiently
• Produce product costings and quotations
• Maintain accurate customer and prospect records within internal systems
• Manage correspondence between customers and the sales team
• Assist with price enquiries, stock availability requests and order updates
• Follow up pending orders and customer requests to ensure excellent service delivery
• Process proforma payments and associated administration
• Prepare reports and provide administrative support to the wider sales function
• Build positive relationships with customers and help identify suitable product solutions

What You Will Bring:

• We're looking for an organised and customer‑focused individual who enjoys working in a busy commercial environment.
• You may already have experience in a sales support, customer service, internal sales or sales administration position, although attitude, enthusiasm and willingness to learn are equally important.
• Excellent written and verbal communication skills
• Strong customer service and relationship‑building abilities
• Good commercial awareness and understanding of the sales process
• Strong IT skills and confidence using business systems and Microsoft Office applications
• Excellent organisational skills with strong attention to detail
• The ability to manage multiple priorities and deadlines
• A proactive and positive approach to problem solving
• A genuine desire to support customers and colleagues alike
• Experience of reading technical drawings would be advantageous but is not essential, as training can be provided

What You Will Get:

• 21 days annual leave (rising with service) plus bank holidays
• Contributory pension scheme
• Health and dental cover options for qualifying roles

Your future with us:

At Macfarlane Group, we actively support career progression and internal mobility. This role offers a clear pathway into more senior sales, account management and leadership opportunities for ambitious individuals looking to develop their career. Through tailored development plans, mentoring and structured learning programmes, you'll have access to both internal expertise and external development opportunities.

We work closely with recognised professional bodies including the Institute of Leadership & Management (ILM) and the Institute of Sales Professionals (ISP), helping our colleagues build rewarding long‑term careers.

We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any support or adjustments during the recruitment process, please email our recruitment team directly.