Sales Coordinator - The Waterfront Newburn Riverside, Newcastle Upon Tyne
Join a market leader and support our dynamic sales team.
Salary: Up to £30,000 basic (depending on experience) + bonuses/OTE
Benefits: Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
Hours: 37.5 per week, Monday-Friday
Sector: Packaging Distribution sales
Unpack a rewarding sales career with Macfarlane Packaging. At Macfarlane Packaging, we're in the business of protecting what matters - our people, our customers, and the planet. We're equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment.
If you're eager to support a top-performing team and develop your skills in sales administration, read on.
Your Role
Sales Coordinator. As a Sales Coordinator working within our Newcastle team, you'll play a pivotal role in underpinning our sales success. You'll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you'll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.
What You'll Be Doing
Supporting sales growth by managing and streamlining order progression and customer communications. Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity. Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling. Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment. Handling customer enquiries and processing orders with precision to maintain service excellence.
What We're Looking For
- Minimum of 12 months' experience in a sales coordination, administration, or support role.
- Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
- Excellent communication and relationship-building skills with a friendly, professional manner.
- Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
- Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
- Familiarity with the packaging or distribution sector is a plus.
Why Choose Macfarlane
We reward your contribution with a competitive salary and a benefits package designed to enhance your work-life balance.
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Sales Coordinator in Harlow employer: Macfarlane Packaging
At Macfarlane Packaging, we pride ourselves on being an excellent employer, offering a dynamic work environment in Estover, Plymouth, where your career can flourish. With a strong focus on employee development, competitive pay, and a flexible benefits package that includes generous holiday allowances and health support, we foster a culture of teamwork and continuous improvement. Join us to be part of a company that values its people and is committed to making a positive impact in the packaging distribution sector.
