Customer Service Administrator

Customer Service Administrator Location: Old Sarum, Salisbury Working Hours: Monday to Friday, 08:30 – 17:00 Package: Basic salary up to £28,000 (dependent on experience) + Bonus and company benefits Protecting what matters, together We’re dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement, at all stages of your career. We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. And additionally, the way we work prioritises work-life balance and flexibility, empowering our colleagues to manage what is most important to them. Our business values commitment, diligence, teamwork, adaptability and a thirst for learning… so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future. The Role We are looking for a Customer Service Administrator to join our team at GWP Group (a Macfarlane Packaging company), based at our Old Sarum site near Salisbury. This position is ideal for someone with strong numerical, organisational, and communication skills who thrives on contributing to team success. You’ll play a key role in supporting our customers and achieving sales targets. You will coordinate the enquiry process for bespoke packaging requirements, working closely with the customer and production. Responsibilities Reporting to the General Manager, your core duties will include: * Managing customer enquiries and providing professional, polite, and productive communication. * Delivering exceptional customer service and building strong rapport with clients. * Creating accurate estimates using bespoke software (full training provided). * Coordinating the enquiry process from initial brief to design, order, and delivery. * Following up on quotes to secure orders in a timely manner. * Prioritising tasks, ensuring attention to detail while managing multiple responsibilities. What We’re Looking For We welcome applications from candidates with experience in sales or customer service roles, or those with transferrable skills. Key skills and qualities include: * Strong communication skills to liaise effectively with customers, suppliers, and colleagues. High levels of numeracy, literacy, and attention to detail. * Ability to follow procedures and processes accurately. * Professionalism, punctuality, and a presentable appearance. * Some background/understanding from a manufacturing, production, or technical business could be advantageous but not essential (training provided). What You Will Get * Competitive salary with a generous annual bonus scheme. * 23 days annual leave plus public/bank holidays. * Long service awards (10–40 years). * Contributory pension scheme. * Free on-site parking. * Access to our Employee Assistance Programme (EAP) for well-being support. How to Apply/Next Steps We are conducting interviews locally as soon as possible. To apply, please click ‘apply’ and upload your CV. All applications will be acknowledged. If you haven’t heard from us within 2–3 weeks, please assume your application was unsuccessful. We are an inclusive employer and welcome applications from candidates of all backgrounds, regardless of age, gender, disability, race, nationality, ethnicity, gender expression, religion, or sexual orientation. Should you need any adjustments during the recruitment process, please contact our recruitment team directly. NO RECRUITMENT AGENCIES PLEASE