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- Tasks: Support customers and manage enquiries for bespoke packaging solutions.
- Company: Join Macfarlane Packaging, a 75-year-old leader in sustainable packaging.
- Benefits: Enjoy competitive pay, bonuses, flexible work-life balance, and 23 days annual leave.
- Why this job: Be part of a collaborative team that values growth, learning, and making a difference.
- Qualifications: Strong communication skills and attention to detail; experience in sales or customer service is a plus.
- Other info: Inclusive employer welcoming diverse backgrounds; training provided for all roles.
The predicted salary is between 24000 - 32000 £ per year.
2 days ago Be among the first 25 applicants
This range is provided by Macfarlane Packaging. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Macfarlane Packaging
Recruitment & Training Coordinator at Macfarlane Packaging
Customer Service Administrator
Location: Old Sarum, Salisbury
Working Hours: Monday to Friday, 08:30 – 17:00
Package: Basic salary up to £28,000 (dependent on experience) + Bonus and company benefits
Protecting what matters, together
We’re dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.
With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement, at all stages of your career.
We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. And additionally, the way we work prioritises work-life balance and flexibility, empowering our colleagues to manage what is most important to them. Our business values commitment, diligence, teamwork, adaptability and a thirst for learning… so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future.
The Role
We are looking for a Customer Service Administrator to join our team at GWP Group (a Macfarlane Packaging company), based at our Old Sarum site near Salisbury. This position is ideal for someone with strong numerical, organisational, and communication skills who thrives on contributing to team success. You’ll play a key role in supporting our customers and achieving sales targets. You will coordinate the enquiry process for bespoke packaging requirements, working closely with the customer and production.
Responsibilities
Reporting to the General Manager, your core duties will include:
- Managing customer enquiries and providing professional, polite, and productive communication.
- Delivering exceptional customer service and building strong rapport with clients.
- Creating accurate estimates using bespoke software (full training provided).
- Coordinating the enquiry process from initial brief to design, order, and delivery.
- Following up on quotes to secure orders in a timely manner.
- Prioritising tasks, ensuring attention to detail while managing multiple responsibilities.
What We’re Looking For
We welcome applications from candidates with experience in sales or customer service roles, or those with transferrable skills. Key skills and qualities include:
- Strong communication skills to liaise effectively with customers, suppliers, and colleagues. High levels of numeracy, literacy, and attention to detail.
- Ability to follow procedures and processes accurately.
- Professionalism, punctuality, and a presentable appearance.
- Some background/understanding from a manufacturing, production, or technical business could be advantageous but not essential (training provided).
What You Will Get
- Competitive salary with a generous annual bonus scheme.
- 23 days annual leave plus public/bank holidays.
- Long service awards (10–40 years).
- Contributory pension scheme.
- Free on-site parking.
- Access to our Employee Assistance Programme (EAP) for well-being support.
How to Apply/Next Steps
We are conducting interviews locally as soon as possible. To apply, please click ‘apply’ and upload your CV. All applications will be acknowledged. If you haven’t heard from us within 2–3 weeks, please assume your application was unsuccessful.
We are an inclusive employer and welcome applications from candidates of all backgrounds, regardless of age, gender, disability, race, nationality, ethnicity, gender expression, religion, or sexual orientation. Should you need any adjustments during the recruitment process, please contact our recruitment team directly.
NO RECRUITMENT AGENCIES PLEASE
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales, Customer Service, and Administrative
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Industries
Freight and Package Transportation and Packaging and Containers Manufacturing
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Customer Service Administrator employer: Macfarlane Packaging
Contact Detail:
Macfarlane Packaging Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with Macfarlane Packaging's values and mission. Understanding their commitment to customer satisfaction and sustainability will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your communication skills. Since the role involves managing customer enquiries and building rapport, practice articulating your thoughts clearly and professionally. Role-playing common customer scenarios can be particularly helpful.
✨Tip Number 3
Get comfortable with numerical tasks. As the job requires strong numeracy skills for creating estimates, consider practising basic calculations or using estimation techniques to boost your confidence in handling numbers.
✨Tip Number 4
Network with current or former employees of Macfarlane Packaging. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales roles. Emphasise skills like communication, numeracy, and attention to detail, as these are key for the Customer Service Administrator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with their values of commitment, teamwork, and adaptability, and provide examples of how you've contributed to team success in previous roles.
Highlight Relevant Skills: In your application, specifically mention any experience you have with managing customer enquiries, creating estimates, or coordinating processes. This will demonstrate your understanding of the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Macfarlane Packaging
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally. Use examples from past experiences where you successfully handled customer inquiries or resolved issues.
✨Highlight Your Organisational Abilities
This role requires managing multiple tasks simultaneously. During the interview, share specific instances where you effectively prioritised tasks and maintained attention to detail, especially in a fast-paced environment.
✨Demonstrate Your Numerical Proficiency
Since the job involves creating estimates using bespoke software, be ready to discuss your numerical skills. You might want to mention any relevant experience with calculations or data management that showcases your comfort with numbers.
✨Express Your Teamwork Spirit
Macfarlane Packaging values teamwork and collaboration. Prepare to talk about how you've worked effectively within a team in the past, contributing to shared goals and supporting colleagues to achieve success.
