At a Glance
- Tasks: Join a dynamic team to deliver top-notch customer service and manage orders.
- Company: GWP, a leading sustainable packaging manufacturer with over 30 years of experience.
- Benefits: Up to £26,000 salary, annual bonus, 23 days leave, and a contributory pension scheme.
- Other info: Inclusive workplace welcoming diverse backgrounds and offering excellent career growth.
- Why this job: Be part of a growing company making a positive impact in the packaging industry.
- Qualifications: Experience in fast-paced customer service or sales administration is preferred.
The predicted salary is between 26000 - 26000 £ per year.
Location: Cricklade, Swindon
Hours of work: 37.5 Hours per week, Monday to Friday 09:00-17:00
Package: Basic Salary up to £26,000 (dependent on experience) + Bonus & Company benefits
Sector: Manufactured packaging solutions
GWP, one of the UK's leading packaging manufacturers, is looking for a Customer Service Coordinator to join our established team. You will become part of a business established for more than 30 years, with a strong history of producing sustainable and environmentally friendly packaging. GWP is part of Macfarlane PLC (the UK's largest packaging distributor) and has experienced strong growth over the past three years.
The customer service coordinator role is a fantastic opportunity to join a growing organisation where you will be a valued member of a small and conscientious sales team. We are looking for an individual who has sound numerical and organisational skills and the drive to contribute towards achieving our KPI’s.
Key Responsibilities
- Build a strong rapport with the sales team and internal departments to deliver excellent service.
- Produce accurate estimates, process orders and log enquiries from customer/sales team briefs using bespoke software applications integral to GWP.
- Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
- Liaise and build working relationships with key suppliers.
- Coordinate each stage of the enquiry process from design through to order and delivery.
- Prioritise own workload with attention to detail and multitasking.
- Learn order processing procedures so that this function can be covered when required (e.g., to cover colleague’s annual leave).
About You
- Previous demonstrable experience of working within a similar fast‑paced customer service (preferably B2B) or sales administration oriented role.
- Effective communication skills allowing for the provision of excellent customer service.
- Strong office/administrative skills including high levels of numeracy and literacy.
- The ability to learn and follow correct procedures and processes.
- Well‑presented and punctual.
Benefits You’ll Receive
- Annual bonus scheme.
- 23 days annual leave plus all public/bank holidays.
- Long service awards (10–40 years).
- Contributory pension scheme.
- Free on‑site parking.
- Employee assistance program (EAP) to support and advise with well‑being and any issues.
We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
Customer Service Coordinator in Cricklade employer: Macfarlane Packaging
Gottlieb Packaging Materials, part of Macfarlane Group plc, is an excellent employer located in Trafford Park, Manchester, offering a dynamic and supportive work environment. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive salaries and benefits, including 25 days of annual leave and a company pension scheme. Our collaborative culture encourages long-term career progression, making it an ideal place for individuals seeking meaningful and rewarding employment in the packaging distribution sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Cricklade
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and sales administration. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or achievements that highlight your organisational and numerical abilities. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at GWP.
We think you need these skills to ace Customer Service Coordinator in Cricklade
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your relevant experience in customer service and any skills that match the job description, like numerical and organisational skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining GWP and how your background makes you a great fit for the role. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills:Effective communication is key in this role, so make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Macfarlane Packaging
✨Know Your Stuff
Before the interview, make sure you understand GWP's products and services. Familiarise yourself with their sustainable packaging solutions and how they operate within the B2B sector. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Skills
Highlight your previous experience in customer service or sales administration. Be ready to discuss specific examples where you've demonstrated strong organisational skills, attention to detail, and effective communication. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Build Rapport
During the interview, focus on building a connection with the interviewer. Smile, maintain eye contact, and engage in active listening. Show that you can work well with others, as this role requires collaboration with the sales team and internal departments.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the company's growth plans, or how success is measured in the Customer Service Coordinator role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
