You're confident picking up the phone...You've made outbound calls to customers, you've worked to sales targets, and you get a real sense of satisfaction from turning a quiet account into a busy one. Most of all, you'd rather build long-term customer relationships than chase one-off sales. If that sounds like you, read on.
Unpack a rewarding sales career with Macfarlane Packaging
At Macfarlane Packaging, we're in the business of protecting what matters – our people, our customers and the planet. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. We're equally passionate about growing careers, and this is your opportunity to develop yours in a role where the relationships you build make a real difference to our sales success.
Your Role: Internal Sales Executive
Based in our Newcastle team, you'll work hand in hand with a field-based Sales Executive as part of a two-person team, sharing responsibility for a portfolio of customer accounts. While they're out on the road meeting customers, you'll be the voice of those accounts back at base: the first point of contact for enquiries, keeping orders moving, and making proactive outbound calls to existing, lapsed and under‑utilised customers to uncover new opportunities.
What You'll Be Doing
- Making regular outbound calls to existing, lapsed and under‑utilised accounts to strengthen relationships and unlock up‑selling and cross‑selling opportunities
- Working towards sales targets alongside your field‑based Sales Executive
- Coordinating responsibilities with your Sales Executive as a two‑person team, providing support to ensure tasks are completed efficiently and effectively
- Dealing with day‑to‑day customer enquiries and providing timely, effective support in a busy office environment
- Developing and maintaining strong customer relationships by understanding what each customer needs
- Processing orders accurately and managing order progression through to delivery
- Using our CRM system (MS Dynamics) to track leads, update customer records and monitor sales activity
- Collaborating with our purchasing and logistics teams to ensure timely order fulfilment
- A proven track record of making outbound calls and handling customer enquiries as part of a customer‑focused role
- Experience of working to sales targets or KPIs
- At least 12 months' experience in an internal sales, sales support, account management or customer service role
- Excellent communication and relationship‑building skills, with a friendly, professional manner
- Strong organisational skills, a keen eye for detail and the ability to juggle priorities in a fast‑paced setting
- Confident using Microsoft Office and CRM systems
Desirable:
- B2B sales experience
- Experience using Microsoft Dynamics
- Knowledge of the packaging or distribution sector
Salary:
Up to £30,000 basic (depending on experience) + lucrative bonus/OTE
Flexible benefits, up to 27 days holiday + bank holidays & additional leave purchase scheme
Hours:
37.5 per week, Monday to Friday
Sector:
B2B Packaging Distribution sales, We provide a competitive basic salary alongside a rewarding incentive scheme designed to recognise and incentivise success. Our flexible benefits package includes:
- 25 days annual leave (rising to 27 with service) plus all public/bank holidays
- Additional holiday purchase scheme
- Contributory pension scheme
- Employee assistance programme to support wellbeing
- Extensive training and development opportunities
- Employee discount scheme (retail and leisure)
- Annual paid volunteering day
- Simply Health/Dental plan options
- Enhanced HR policies and long service awards
- Charitable giving options
- Financial support with eye tests and glasses (DSE users)
- EE mobile discount scheme
Shape Your Future with Us
At Macfarlane Group, we empower our people with structured sales career pathways and continuous training, so whether you're building your sales experience or aiming for your next challenge, your future is bright with us.
Internal Sales Executive in City of London employer: Macfarlane Packaging
At Macfarlane Packaging, we pride ourselves on being an excellent employer, offering a dynamic work environment in Estover, Plymouth, where your career can flourish. With a strong focus on employee development, competitive pay, and a flexible benefits package that includes generous holiday allowances and health support, we foster a culture of teamwork and continuous improvement. Join us to be part of a company that values its people and is committed to making a positive impact in the packaging distribution sector.
