Internal Account Manager

Join a market leader and support our dynamic sales team.

Salary: Up to £32,000 basic (depending on experience) + bonuses/OTE. Flexible benefits, up to 27 days holiday + bank holidays & additional leave purchase scheme. Hours: 37.5 per week, Monday‑Friday. Sector: Packaging Distribution.

At Macfarlane Packaging, we’re in the business of protecting what matters – our people, our customers, and the planet. We’re equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast‑paced, results‑driven environment.

Your Role: As an Internal Account Manager, you’ll play a pivotal role in underpinning our sales success. You’ll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. In this role, you will also focus on organic growth through line extensions and developing new business, proactively generating outbound activity to help develop customer spend and identify new opportunities.

What You’ll Be Doing:

• Managing and developing a portfolio of existing accounts, effectively maintaining profitability.
• Making outbound calls to identify & engage with prospective new customers.
• Leading on account development activity to achieve up‑sell/cross‑sell opportunities.
• Working closely with and supporting the sales team.
• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or under‑utilised accounts to unlock opportunities for up‑selling and cross‑selling.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

What We’re Looking For: You’ll be an organised and proactive professional with a knack for internal account management. We’re looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top‑notch.

• Minimum 12 months previous experience working within a similar targeted outbound B2B sales role (and able to demonstrate success having hit/exceeded targets).
• Strong and effective telephone manner, with a documented history of establishing rapport with customers to facilitate successful sales interactions.
• Previous experience in proactively engaging in outbound calling to existing customers for up‑selling and cross‑selling purposes.
• Proficient IT skills, including intermediate‑level proficiency in Excel and prior experience with CRM systems for data management and analysis.
• Solid numerical skills with keen attention to detail and the ability to interpret and analyse data accurately.
• Excellent communication and relationship‑building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast‑paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).

Why Choose Macfarlane?

• 25 days holiday (rising to 27 with service) + bank holidays.
• Flexible benefits, including enhanced pension and life assurance.
• Wellbeing and employee assistance programs.
• Extensive training and career development opportunities.
• Employee discounts, volunteering days, and more!

Shape Your Future with Us: At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you’re expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

Ready to Take Your Sales Career to the Next Level? We’re moving quickly to find the right candidate, so apply now! Click ‘Apply’ to submit your CV. All applications will be acknowledged, and we will be holding local interviews in the coming weeks. We welcome and encourage applications from people of all backgrounds regardless of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies, please.