Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team to deliver top-notch customer service and manage enquiries.
- Company: GWP, a leading sustainable packaging manufacturer with over 30 years of experience.
- Benefits: Up to £26,000 salary, annual bonus, 23 days leave, and employee support programmes.
- Other info: Exciting career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a growing company making a positive impact in the packaging industry.
- Qualifications: Experience in fast-paced customer service or sales administration, strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Location: Cricklade, Swindon
Hours of work: 37.5 Hours per week, Monday to Friday 09:00-17:00
Package: Basic Salary up to £26,000 (dependent on experience) + Bonus & Company benefits
Sector: Manufactured packaging solutions
The Company
GWP, one of the UK's leading packaging manufacturers, are looking for a Customer Service Co‑ordinator to join our established team. You will become part of a business established for more than 30 years, with a strong history of producing sustainable and environmentally friendly packaging. Being part of Macfarlane PLC (the UK's largest packaging distributor) and experiencing strong growth over the past three years.
Customer Service Coordinator Role
The customer service coordinator role is a fantastic opportunity to join a growing organisation where you will be a valued member of a small and conscientious sales team. We are looking for an individual who has sound numerical and organisation skills and the drive to contribute towards achieving our KPI’s.
Customer Service Coordinator Key Responsibilities
- Build a strong rapport with the sales team and internal departments delivering excellent service.
- Produce accurate estimates, order processing and log enquiries from customer/sales team briefs using bespoke software applications which are integral to GWP.
- Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
- Liaise and build working relationships with key suppliers.
- Co‑ordinate each stage of the enquiry process from design through to the order and delivery.
- Prioritise own workload with attention to detail and multitasking.
- Learn order processing procedure so that this function can be covered when required (to cover colleague's annual leave etc.)
About You
- Previous demonstrable experience of working within a similar fast‑paced customer service (preferably B2B) or sales administration orientated role.
- Effective communication skills allowing for the provision of excellent customer service.
- Strong office/administrative skills including high levels of numeracy and literacy.
- The ability to learn and follow correct procedures and processes.
- Well‑presented and punctual.
Benefits you’ll receive
- Annual bonus scheme
- 23 days annual leave plus all public/bank holidays
- Long service awards (10-40 years)
- Contributory pension scheme
- Free on‑site parking
- Employee assistance program (EAP) to support and advise with well‑being and any issues.
How to Apply / Next Steps
We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click 'apply' to submit your up‑to‑date CV. All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. If you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
Customer Service Coordinator in Cricklade employer: MacFarlane Group
Contact Detail:
MacFarlane Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Cricklade
✨Tip Number 1
Get to know the company inside out! Research GWP and their values, especially their focus on sustainable packaging. This will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to build rapport with both the sales team and customers. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate your ability to prioritise and multitask effectively.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you're proactive and keen to join our team at GWP. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Customer Service Coordinator in Cricklade
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative skills to show us you're the right fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team at GWP and how your background aligns with the Customer Service Coordinator role. Keep it friendly and professional!
Show Off Your Skills: Don’t forget to mention your numerical and organisational skills in your application. We love candidates who can multitask and pay attention to detail, so give us examples of how you've done this in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at MacFarlane Group
✨Know the Company Inside Out
Before your interview, take some time to research GWP and its role in the packaging industry. Understand their commitment to sustainability and how they operate within the Macfarlane PLC group. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, be ready to share specific examples from your past experiences where you excelled in this area. Think of situations where you resolved issues or built strong relationships with clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so prepare to discuss how you manage your workload and prioritise tasks. You might want to mention any tools or methods you use to stay organised, especially in a fast-paced environment. This will show that you can handle the demands of the role effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could inquire about the team dynamics, the training process for new hires, or how success is measured in the customer service department. Thoughtful questions can leave a lasting impression.