Business Support Administrator in Cricklade

Location: Cricklade, Wiltshire

Annual Salary: £25,000-£30,000 (dependent on experience) plus benefits

Hours: Full-time, Monday-Friday

Sector: Packaging manufacturing

At GWP Packaging, part of the wider Macfarlane Group plc, we design and manufacture innovative corrugated packaging solutions for customers across a wide range of industries. Our success is built on strong customer relationships, operational excellence and a supportive team culture. We pride ourselves on creating a positive working environment where people feel valued and have the opportunity to develop their careers.

The Business Support Administrator plays an important role in ensuring the smooth running of day-to-day administrative processes across the business. Working closely with managers and colleagues across the site, you will support key activities including employee administration, time and attendance processes, training coordination and general office operations. This is a varied role that requires excellent organisation, strong attention to detail and the ability to manage confidential information with professionalism and discretion. The successful candidate will help ensure accurate records are maintained, employees receive timely support, and administrative processes run efficiently.

Key responsibilities

• Maintain accurate and organised employee records and digital documentation, ensuring compliance with company policies and data protection requirements
• Support reporting and audit activities by maintaining reliable and well-structured data
• Administer the time and attendance system, ensuring accurate recording of hours worked, absences and annual leave
• Respond to employee and manager queries relating to timesheets, overtime and leave balances
• Liaise with payroll to ensure information is provided accurately and on time for monthly processing
• Coordinate administration across the employee lifecycle, including onboarding, probation reviews, contractual changes and offboarding
• Prepare employment documentation such as contracts, letters and onboarding materials using approved templates
• Support new starters by coordinating system access, induction schedules and first-day arrangements
• Organise internal and external training activities, including scheduling, communication and record-keeping
• Maintain accurate training records and support managers with tracking training requirements
• Manage company uniform and PPE requests, including ordering, stock monitoring and distribution
• Raise purchase orders with suppliers and support employees with uniform-related queries
• Provide general administrative support to managers, including meeting scheduling, document preparation and note taking when required
• Assist with day-to-day office administration, including handling incoming phone calls and distributing post

What you will bring

Essential

• Previous experience in an administrative or business support role
• Strong organisational skills with excellent attention to detail
• Ability to manage confidential information with professionalism and discretion
• Confidence using digital systems and Microsoft Office (Word, Excel, Outlook)
• Good communication skills with the ability to support colleagues across different departments
• A structured, reliable and service-focused approach to work

Desirable

• Experience working with time and attendance systems
• Experience supporting HR or employee administration processes
• Previous experience within a manufacturing or operational environment

What you will get

• Competitive salary and company benefits package
• Pension scheme
• Training and development opportunities
• Supportive and collaborative working environment
• The opportunity to build a long-term career within the wider Macfarlane Group

If you are an organised and reliable administrator who enjoys supporting people and helping processes run smoothly, we would love to hear from you. Please click apply and submit your up-to-date CV. We welcome applications from people of all backgrounds and are committed to providing an inclusive recruitment process. If you require any adjustments during the recruitment process, please contact our recruitment team directly.