At a Glance
- Tasks: Join our team to handle customer enquiries and ensure excellent service.
- Company: Macfarlane Group, a growing leader in manufactured packaging solutions.
- Benefits: Competitive salary, bonus scheme, 23 days leave, and employee support.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Experience in fast-paced customer service or sales administration preferred.
The predicted salary is between 26000 - 26000 £ per year.
Location: Cricklade, Swindon
Hours of work: 37.5 Hours per week, Monday to Friday 09:00-17:00
Package: Basic Salary up to £26,000 (dependent on experience) + Bonus & Company benefits
Sector: Manufactured packaging solutions
Customer Service Coordinator Role
The customer service coordinator role is a fantastic opportunity to join a growing organisation where you will be a valued member of a small and conscientious sales team. We are looking for an individual who has sound numerical and organisation skills and the drive to contribute towards achieving our KPI’s.
Customer Service Coordinator Key Responsibilities
- Handle customers enquiries and requests, ensuring that all communications are professional, polite and productive.
- Build a strong rapport with the sales team and internal departments delivering excellent service.
- Produce accurate estimates, order processing and logging enquiries from customer/sales team briefs using bespoke software applications which are integral to GWP.
- Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
- Liaise and build working relationships with key suppliers.
- Co-ordinate each stage of the enquiry process from design through to the order and delivery.
- Prioritise own workload with attention to detail and multitasking.
- Learn order processing procedure to cover colleague’s annual leave etc.
About You
If you have any or all the below skills and experience, you will be a good fit for this position, so we would certainly welcome your application:
- Previous demonstrable experience of working within a similar fast-paced customer service (preferably B2B) or sales administration orientated role.
- Effective communication skills allowing for the provision of excellent customer service.
- Strong office/administrative skills including high levels of numeracy and literacy.
- The ability to learn and follow correct procedures and processes.
- Well-presented and punctual.
Benefits you’ll receive
- Competitive basic starting salary alongside a generous and achievable annual bonus scheme.
- Annual bonus scheme.
- 23 days annual leave plus all public/bank holidays.
- Long service awards (10-40 years).
- Contributory pension scheme.
- Free on-site parking.
- Employee assistance program (EAP) to support and advise with well-being and any issues.
How to Apply / Next Steps
We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click ‘apply’ to submit your up-to-date CV. All applications will be acknowledged. If you haven’t heard from us within 2-3 weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please.
Customer Service Coordinator Macfarlane Group UK Ltd in Swindon employer: Macfarlane Group UK Ltd
Macfarlane Group UK Ltd is an exceptional employer that values its employees and fosters a supportive work culture in Cricklade, Swindon. With a competitive salary, generous annual leave, and a strong focus on employee well-being through initiatives like the Employee Assistance Program, team members are encouraged to grow and thrive within a collaborative environment. The company also offers long service awards and a contributory pension scheme, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator Macfarlane Group UK Ltd in Swindon
✨Tip Number 1
Get to know the company! Research Macfarlane Group and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will demonstrate your ability to prioritise and multitask effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at Macfarlane Group.
We think you need these skills to ace Customer Service Coordinator Macfarlane Group UK Ltd in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight any relevant experience in customer service or sales administration, and don’t forget to showcase your numerical and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your effective communication skills and how you can contribute to the team’s success.
Showcase Your Attention to Detail:In your application, give examples of how you've prioritised tasks and managed multiple responsibilities in previous roles. This will demonstrate your ability to handle the fast-paced environment we thrive in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Macfarlane Group UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your fit for the position.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples of how you've successfully handled customer inquiries in the past. Be ready to demonstrate your ability to build rapport and maintain professionalism, as these are key traits they’re looking for.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills and the ability to multitask. Think of specific instances where you’ve managed multiple tasks or projects simultaneously. Highlighting your attention to detail will also show that you can handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
