At a Glance
- Tasks: Coordinate customer enquiries and ensure excellent service in a fast-paced environment.
- Company: Join a growing organisation in the manufactured packaging solutions sector.
- Benefits: Competitive salary, annual bonus, 23 days leave, and employee support programmes.
- Other info: Opportunities for career growth and a supportive work culture.
- Why this job: Be part of a small team making a real impact on customer satisfaction.
- Qualifications: Experience in customer service or sales administration with strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Location: Cricklade, Swindon
Hours of work: 37.5 Hours per week, Monday to Friday 09:00-17:00
Package: Basic Salary up to £26,000 (dependent on experience) + Bonus & Company benefits
Sector: Manufactured packaging solutions
Customer Service Coordinator Role
The customer service coordinator role is a fantastic opportunity to join a growing organisation where you will be a valued member of a small and conscientious sales team. We are looking for an individual who has sound numerical and organisation skills and the drive to contribute towards achieving our KPI’s.
Customer Service Coordinator Key Responsibilities
- Handle customers enquiries and requests, ensuring that all communications are professional, polite and productive.
- Build a strong rapport with the sales team and internal departments delivering excellent service.
- Produce accurate estimates, order processing and logging enquiries from customer/sales team briefs and using bespoke software applications which are integral to GWP.
- Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
- Liaise and build working relationships with key suppliers.
- Co-ordinate each stage of the enquiry process from design through to the order and delivery.
- Prioritise own workload with attention to detail and multitasking.
- Learn order processing procedure so that this function can be covered when required (to cover colleague’s annual leave etc.).
About You
If you have any or all the below skills and experience, you will be a good fit for this position, so we would certainly welcome your application…
- Previous demonstrable experience of working within a similar fast-paced customer service (preferably B2B) or sales administration orientated role.
- Effective communication skills allowing for the provision of excellent customer service.
- Strong office/administrative skills including high levels of numeracy and literacy.
- The ability to learn and follow correct procedures and processes.
- Well-presented and punctual.
Benefits you’ll receive
- Competitive basic starting salary alongside a generous and achievable annual bonus scheme.
- Annual bonus scheme.
- 23 days annual leave plus all public/bank holidays.
- Long service awards (10-40 years).
- Contributory pension scheme.
- Free on-site parking.
- Employee assistance program (EAP) to support and advise with well-being and any issues.
How to Apply / Next Steps
We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click ‘apply’ to submit your up-to-date CV. All applications will be acknowledged. If you haven’t heard from us within 2-3 weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please.
B2B Customer Care & Order Coordination – Annual Bonus in Swindon employer: Macfarlane Group UK Ltd
Join a dynamic and supportive team at our Cricklade location, where your contributions as a B2B Customer Care & Order Coordinator will be truly valued. We offer a competitive salary, an achievable annual bonus, and a range of benefits including generous leave and a contributory pension scheme, all within a culture that prioritises employee well-being and growth. With opportunities for professional development and a commitment to inclusivity, this is an excellent place to build a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land B2B Customer Care & Order Coordination – Annual Bonus in Swindon
✨Tip Number 1
Get to know the company! Research their values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace B2B Customer Care & Order Coordination – Annual Bonus in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the B2B Customer Care & Order Coordination role. Highlight any relevant experience in customer service or sales administration, and don’t forget to showcase your numerical and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to our KPIs.
Be Professional and Polite:Remember, we’re looking for someone who can communicate effectively. Ensure that all your written communication is professional and polite. This sets the tone for how you’ll interact with our customers and team!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we’ll acknowledge your application as soon as we receive it. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Macfarlane Group UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the customer service coordinator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your fit for the position.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples of how you've successfully handled customer enquiries in the past. Be ready to demonstrate your ability to build rapport and maintain professionalism, even in challenging situations.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so come prepared with examples of how you've managed multiple tasks or prioritised workloads in previous roles. Highlight any experience with order processing or using software applications, as this will be a big plus.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or specific challenges the sales team faces. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
