At a Glance
- Tasks: Connect customers with production and logistics teams while managing enquiries and processing orders.
- Company: Join Macfarlane Packaging, a leader in sustainable packaging solutions with a supportive culture.
- Benefits: Enjoy a competitive salary, bonuses, flexible benefits, and 23 days annual leave.
- Other info: Clear pathways for career progression and ongoing training opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in sales support or customer service, strong communication skills, and IT proficiency.
The predicted salary is between 32000 - 32000 £ per year.
Location: Grantham (Alma Park Industrial Estate)
Package: Basic Salary up to £32,000 (dependant on experience) plus bonus/commission & other excellent PLC company benefits
Sector: Packaging manufacturing
Hours: 40 hours per week, to be worked Monday-Friday, between 8am-5:00pm
Protecting what matters, together. At Macfarlane Packaging, we are dedicated to protecting what matters most – our people, our customers, our communities, and the environment. Our commitment to customer satisfaction, sustainability, and continual improvement creates a collaborative and supportive workplace where you can build a rewarding career.
The Internal Sales Coordinator Role: As an Internal Sales Coordinator within our design & manufacturing operation, you will play a central role in connecting our customers with our production, procurement, and logistics teams. This is a fast‑paced, office‑based position where you will manage customer enquiries, process orders, and support sales activity across a portfolio of accounts.
Key Responsibilities:
- Manage and develop a portfolio of existing customer accounts, ensuring strong relationships and ongoing growth
- Handle inbound customer enquiries, providing advice, quotations, and tailored packaging solutions
- Process sales orders accurately and efficiently, ensuring customer delivery expectations are met
- Proactively identify opportunities to upsell and cross‑sell products across the portfolio
- Undertake outbound calls and follow‑ups to generate new business opportunities and develop existing accounts
- Support external sales colleagues with account management and customer engagement activities
- Use CRM systems (Microsoft Dynamics) to track enquiries, quotations, and sales activity
- Liaise closely with production, procurement, and logistics teams to ensure smooth order fulfilment
- Maintain high standards of customer service, resolving queries and issues promptly
What You Will Bring:
Essential:- Experience in an internal sales, sales support, or customer service role within a fast‑paced environment
- Strong communication skills with a confident and professional telephone manner
- Proven ability to build relationships and engage customers effectively
- Good administrative and organisational skills with strong attention to detail
- Commercial awareness with a proactive and target‑driven mindset
- IT proficiency, including Microsoft Office and CRM systems
- Ability to manage multiple priorities and work effectively under pressure
- Experience within a manufacturing, production, or industrial environment
- Exposure to outbound sales or proactive account development
- Familiarity with Microsoft Dynamics or similar CRM systems
- Understanding of packaging products or bespoke manufacturing solutions
What You Will Get: We provide a competitive salary alongside a range of rewarding bonus and incentive schemes. Our flexible benefits package includes:
- 23 days annual leave (rising with service) plus bank holidays
- Contributory pension scheme
- Free parking at most locations
- Employee assistance programme
- Ongoing training, development, and progression opportunities
- Employee discounts across major retailers and leisure brands
- Healthcare and dental options (role dependent)
- Enhanced family‑friendly policies
- Long service awards
- Charitable giving initiatives
- Eye care support for DSE users
- EE mobile discount scheme
Your Future With Us: At Macfarlane Packaging, we actively support career development and internal progression. This role offers a clear pathway into more senior internal sales, field sales, or specialist commercial roles.
How to Apply/Next Steps: We are working quickly to identify the best candidates and aim to hold interviews as soon as possible. Please click ‘apply’ to submit your up‑to‑date CV. All applications will be acknowledged.
Internal Sales Coordinator in Grantham employer: Macfarlane Group UK Ltd
At Macfarlane Packaging, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Grantham that fosters collaboration and personal growth. With a strong commitment to employee development, competitive salaries, and a comprehensive benefits package, we ensure our team members feel valued and supported. Join us to be part of a company that not only prioritises customer satisfaction and sustainability but also champions work-life balance and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Coordinator in Grantham
✨Tip Number 1
Get to know the company inside out! Research Macfarlane Packaging's values, products, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the Internal Sales Coordinator role. Highlight your customer service skills and any relevant sales experience to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Sales Coordinator in Grantham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your internal sales or customer service experience, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Internal Sales Coordinator role. Share specific examples of how you've built relationships with customers and managed accounts in the past.
Show Off Your Organisational Skills:Since this role involves managing multiple priorities, it’s a good idea to mention any tools or methods you use to stay organised. We love seeing candidates who can juggle tasks effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Macfarlane Group UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Macfarlane Packaging. Understand their commitment to customer satisfaction and sustainability. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Internal Sales Coordinator, strong communication is key. Prepare examples of how you've successfully engaged with customers or resolved issues in previous roles. Practising your responses can help you sound confident and professional during the interview.
✨Demonstrate Your Proactive Mindset
Highlight your ability to identify opportunities for upselling and cross-selling. Think of specific instances where you’ve taken the initiative to grow customer accounts or improve service levels. This aligns perfectly with the proactive approach they value.
✨Familiarise Yourself with CRM Systems
Since the role involves using Microsoft Dynamics or similar CRM systems, brush up on your IT skills. If you have experience with these tools, be ready to discuss how you've used them to track sales activity or manage customer relationships effectively.
