At a Glance
- Tasks: Lead IT support with a focus on AI to enhance service delivery.
- Company: Join Macfarlane Group UK Ltd, a forward-thinking company in Coventry.
- Benefits: Enjoy a competitive salary, professional development, and hybrid work flexibility.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference in IT support while working with innovative AI technologies.
- Qualifications: 3+ years in IT support and strong Microsoft 365 knowledge required.
The predicted salary is between 32000 - 37000 £ per year.
Macfarlane Group UK Ltd in Coventry is seeking a Senior IT Support Analyst to manage the helpdesk queue and deliver 2nd line support across Microsoft 365.
This hybrid role emphasizes the use of AI to improve service delivery.
The ideal candidate will have over 3 years of experience in IT support, a strong understanding of Microsoft 365, and excellent communication skills.
Attractive benefits include a salary of £32,000 - £37,000 and professional development opportunities.
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We think you need these skills to ace AI-Driven IT Support Lead (Hybrid) in Coventry
IT Support
Microsoft 365
Helpdesk Management
2nd Line Support
AI Integration
Communication Skills
Problem-Solving Skills
