At a Glance
- Tasks: Lead and motivate a sales team to drive growth and deliver exceptional customer service.
- Company: Join Macfarlane Packaging, a stable company with over 75 years of experience.
- Benefits: Enjoy competitive salary, flexible benefits, and up to 27 days holiday.
- Other info: Great opportunities for training, progression, and a supportive workplace culture.
- Why this job: Make a real impact in a collaborative environment focused on success and development.
- Qualifications: Experience in leading sales teams and strong communication skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
This is a key leadership role within one of our packaging distribution operations. As Sales Office Manager, you will lead, develop and motivate a team of internal sales professionals, ensuring exceptional customer service, strong commercial performance and effective day‑to‑day sales office management. You will be responsible for driving sales growth across existing accounts, maximising quotation conversion, identifying new opportunities and ensuring the team consistently delivers against agreed targets. Working closely with external sales executives, operations and logistics colleagues, you will help create a high‑performance culture focused on customer satisfaction, profitability and continuous improvement. This role offers an excellent opportunity for an experienced internal sales leader who enjoys coaching people, improving performance and contributing directly to business success.
Responsibilities
- Lead, develop and motivate a team of internal sales professionals, ensuring exceptional customer service, strong commercial performance and effective day‑to‑day sales office management.
- Drive sales growth across existing accounts, maximising quotation conversion, identifying new opportunities and ensuring the team consistently delivers against agreed targets.
- Work closely with external sales executives, operations and logistics colleagues, helping create a high‑performance culture focused on customer satisfaction, profitability and continuous improvement.
Qualifications
- Previous experience leading, coaching and developing an internal sales or customer service team.
- Strong understanding of sales office operations, customer account management and commercial decision‑making.
- Experience setting objectives, monitoring performance and driving continuous improvement.
- Ability to motivate teams to achieve sales, margin and service targets.
- Track record of building strong customer relationships and identifying opportunities to grow account spend.
- Confidence handling customer escalations and resolving issues professionally.
- Experience supporting and working alongside field‑based sales colleagues.
- Strong commercial awareness and ability to balance customer satisfaction with profitability.
- Excellent communication, organisation and people management skills.
- Strong IT capability, including CRM systems and Microsoft Office applications.
Preferred Skills
- Knowledge of packaging products or experience within the packaging sector would be advantageous but is not essential.
Package
- Basic salary up to £40,000 (dependent on experience) plus bonus/OTE and flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme).
Hours
- Full time (37.5 hours) Monday to Friday.
Sector
- Packaging Distribution.
Benefits
- 25 days annual leave (rising to 27 days with service) plus all public/bank holidays.
- Additional Holiday Purchasing Scheme (run annually).
- Contributory pension scheme.
- Free parking at the majority of our site locations.
- Annual paid volunteering day.
- Company car or cash allowance for qualifying roles.
- Employee Assistance Programme.
- Extensive training, development and progression opportunities.
- Employee discount scheme.
- Simply Health/Dental Cover option or BUPA cover for qualifying roles.
- Enhanced HR policies relating to employee rights and entitlements.
- Long service awards.
- Charitable giving options.
- Financial support with eye tests and prescription glasses for DSE users.
- EE Mobile discount scheme.
- Candidate referral scheme.
Company
Macfarlane Packaging, part of the Macfarlane Group, offers stability and career growth within a collaborative and supportive workplace. With a history of over 75 years, the company supports development, progression and achievement through inclusive pathways, leadership programmes and recognised external training.
Sales Office Manager employer: Macfarlane Group Plc
Macfarlane Packaging is an exceptional employer that prioritises employee development and a collaborative work culture. With over 75 years of experience, we offer extensive training and progression opportunities, alongside a flexible benefits package that includes generous holiday allowances and a contributory pension scheme. Our commitment to employee satisfaction and community involvement makes us a rewarding place to build a meaningful career in the packaging distribution sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the packaging industry and let them know you're on the lookout for a Sales Office Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for sales leadership roles and practice your responses. Highlight your experience in coaching teams and driving sales growth, as these are key aspects of the job.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've improved team performance and customer satisfaction in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Sales Office Manager
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading and motivating teams. We want to see how you've developed others and driven performance in your previous roles.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the Sales Office Manager role. We love seeing candidates who take the time to connect their background with our needs.
Demonstrate Your Commercial Awareness:We’re looking for someone who understands the balance between customer satisfaction and profitability. Share examples of how you’ve successfully managed this in past roles.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Macfarlane Group Plc
✨Know Your Sales Metrics
Before the interview, brush up on key sales metrics and performance indicators relevant to the role. Be ready to discuss how you've driven sales growth in previous positions and how you can apply that experience to maximise quotation conversion and identify new opportunities.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led and motivated a sales team. Think about specific instances where your coaching made a difference in performance or customer satisfaction. This will demonstrate your ability to create a high-performance culture.
✨Understand the Packaging Sector
While knowledge of packaging products isn't essential, having a basic understanding of the industry can set you apart. Research current trends and challenges in packaging distribution so you can engage in informed discussions during the interview.
✨Prepare for Customer Scenarios
Anticipate questions about handling customer escalations and resolving issues. Prepare a couple of scenarios where you successfully managed difficult situations, highlighting your communication skills and commercial awareness in balancing customer satisfaction with profitability.
