first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you'll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.
What You'll Be Doing
- Supporting sales growth by managing and streamlining order progression and customer communications.
- Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
- Proactively contacting lapsed or underutilised accounts to unlock opportunities for up‑selling and cross‑selling.
- Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
- Handling customer enquiries and processing orders with precision to maintain service excellence.
What We're Looking For
You’ll be an organized and proactive professional with a knack for sales support. We're looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top‑notch.
- Minimum of 12 months' experience in a sales coordination, administration, or support role.
- Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
- Excellent communication and relationship‑building skills with a friendly, professional manner.
- Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast‑paced setting.
- Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
- Familiarity with the packaging or distribution sector is a plus.
Why Choose Macfarlane
We reward your contribution with a competitive salary and a benefits package designed to enhance your work‑life balance, including:
- 25 days holiday (rising to 27 with service) + bank holidays
- Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
Sales Coordinator - Heywood Distribution Park
Join a market leader and support our dynamic sales team
Salary: £30,000 basic (depending on experience) + bonuses/OTE Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
Hours: 37.5 per week, Monday-Friday
Sector: Packaging Distribution
Unpack a rewarding sales career with Macfarlane Packaging
At Macfarlane Packaging, we're in the business of protecting what matters - our people, our customers, and the planet.
We're equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming.
With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results‑driven environment.
If you're eager to support a top-performing team and develop your skills in sales administration, read on Your Role: Sales Coordinator
Your Role: Sales Coordinator
As a Sales Coordinator, you'll play a pivotal role in underpinning our sales success. You'll be the
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Internal Sales Coordinator in Broughton employer: Macfarlane Group Plc
At Macfarlane Packaging, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and personal growth. Located in Cricklade, our team enjoys a supportive environment with opportunities for career advancement, competitive salaries, and a comprehensive benefits package, including a company car and generous annual leave. Join us to make a tangible impact in the packaging sector while enjoying the stability and rewards of a well-established organisation.
