At a Glance
- Tasks: Support Microsoft 365 and Power Platform solutions, ensuring smooth operations and user satisfaction.
- Company: Join Mace, a leader in construction consultancy with a focus on innovation.
- Benefits: Flexible working options, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to safety and wellbeing.
- Why this job: Be part of impactful projects and collaborate with a diverse digital team.
- Qualifications: Experience in IT support and familiarity with Microsoft technologies required.
The predicted salary is between 50000 - 65000 £ per year.
Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.
The role is for an Ops engineer specializing in the Microsoft technology stack (Power Platform and Fabric, M365, Azure). It is a role supporting fee‑earning projects and programmes in a back‑of‑house capacity.
As part of your role, you will interface with a multi‑disciplinary Digital Development team comprising data engineers, app developers and BI developers, as well as end users and platform consumers, both from Mace and our client organisations. You will be part of the global Digital Development community, sharing knowledge and experience with other digital professionals. The role will support delivery on some of the largest commercial and infrastructure projects in the world.
You’ll Be Responsible For
- Providing first‑line and second‑line support for solutions built on Microsoft 365 and Power Platform, including Power BI, SharePoint Online, and Teams.
- Interfacing with Development teams, Support teams and business users to triage user requests effectively.
- Managing user access and permissions, including role‑based access across Power BI workspaces, SharePoint sites, and M365 groups.
- Supporting the operational configuration of Power Platform environments, including environment setup, access control, and basic governance controls.
- Administering Power BI services, including workspace management, dataset access, gateway configuration, and user troubleshooting.
- Monitoring and resolving service requests, incidents, and user issues, ensuring adherence to defined SLAs.
- Maintaining operational documentation, including support processes, access models, and configuration standards.
- Assisting with platform monitoring and health checks, identifying and escalating issues proactively.
- Continuously identifying opportunities to improve operational processes and user experience.
You’ll Need To Have
- Experience in an IT support, platform support, or operations role within a Microsoft‑centric environment.
- Hands‑on experience supporting Microsoft 365 services, particularly SharePoint Online and Teams.
- Exposure to or experience with the Power Platform (Power BI, Power Apps, Power Automate), particularly from a support or admin perspective.
- Experience managing user access, permissions, and identity within M365/Entra ID (Azure AD).
- Familiarity with Power BI service administration, including workspace and access management.
- Basic understanding of DevOps and release processes, including working alongside CI/CD pipelines.
- Experience using ticketing and support tools such as ServiceNow, Jira, or similar.
- Aware of security and governance principles, particularly in relation to cloud platforms and data access.
- A relevant Microsoft certification, such as PL-900: Power platform fundamentals.
Our values
- Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.
- Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.
- Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.
- Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation. We are also open to discussing part time, flexible, and hybrid working options if suitable within the role.
M365 & Power Platform Ops Engineer employer: Mace
Mace is an exceptional employer that fosters a culture of safety, integrity, and continuous improvement, making it an ideal place for M365 & Power Platform Ops Engineers to thrive. With a commitment to employee wellbeing and professional growth, you will have the opportunity to work on some of the largest commercial and infrastructure projects globally, while collaborating with a diverse team of digital professionals. The inclusive work environment, along with flexible working options, ensures that every team member can excel and contribute meaningfully to our ambitious goals.
StudySmarter Expert Advice🤫
We think this is how you could land M365 & Power Platform Ops Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mace values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mace might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mace!
✨Direct Apply to Mace
Let's not forget to apply directly through the Mace website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace M365 & Power Platform Ops Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mace.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mace. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mace
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
