At a Glance
- Tasks: Support Microsoft 365 and Power Platform solutions, ensuring smooth operations and user satisfaction.
- Company: Join Mace, a leader in construction consultancy with a focus on innovation and collaboration.
- Benefits: Flexible working options, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to safety, integrity, and continuous improvement.
- Why this job: Be part of global projects that redefine ambition and make a real impact.
- Qualifications: Experience in IT support within a Microsoft environment and familiarity with Power Platform.
The predicted salary is between 40000 - 50000 £ per year.
Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.
The role is for Ops engineer specializing in the Microsoft technology stack (Power Platform and Fabric, M365, Azure). It is a role supporting fee-earning projects and programmes in a back-of-house capacity.
As part of your role, you will interface with a multi-disciplinary Digital Development team comprising data engineers, app developers and BI developers, as well as end users and platform consumers, both from Mace and our client organisations. You will be part of the global Digital Development community, sharing knowledge and experience with other digital professionals. The role will support delivery on some of the largest commercial and infrastructure projects in the world.
You’ll be responsible for:
- Providing first-line and second-line support for solutions built on Microsoft 365 and Power Platform, including Power BI, SharePoint Online, and Teams.
- Interfacing with Development teams, Support teams and business users to triage user requests effectively.
- Managing user access and permissions, including role-based access across Power BI workspaces, SharePoint sites, and M365 groups.
- Supporting the operational configuration of Power Platform environments, including environment setup, access control, and basic governance controls.
- Administering Power BI services, including workspace management, dataset access, gateway configuration, and user troubleshooting.
- Monitoring and resolving service requests, incidents, and user issues, ensuring adherence to defined SLAs.
- Maintaining operational documentation, including support processes, access models, and configuration standards.
- Assisting with platform monitoring and health checks, identifying and escalating issues proactively.
- Continuously identifying opportunities to improve operational processes and user experience.
You’ll need to have:
- Experience in an IT support, platform support, or operations role within a Microsoft-centric environment.
- Hands-on experience supporting Microsoft 365 services, particularly SharePoint Online and Teams.
- Exposure to or experience with the Power Platform (Power BI, Power Apps, Power Automate), particularly from a support or admin perspective.
- Experience managing user access, permissions, and identity within M365/Entra ID (Azure AD).
- Familiarity with Power BI service administration, including workspace and access management.
- Basic understanding of DevOps and release processes, including working alongside CI/CD pipelines.
- Experience using ticketing and support tools (e.g., ServiceNow, Jira, or similar).
- Awareness of security and governance principles, particularly in relation to cloud platforms and data access.
- A relevant Microsoft certification, such as PL-900: Power platform fundamentals.
Our values:
- Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.
- Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.
- Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.
- Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation. We are also open to discussing part time, flexible, and hybrid working options if suitable within the role.
M365 & Power Platform Ops Engineer in London employer: Mace
Mace is an exceptional employer that fosters a culture of safety, integrity, and continuous improvement, making it an ideal place for M365 & Power Platform Ops Engineers to thrive. With a commitment to employee wellbeing and professional growth, you will have the opportunity to work on some of the largest commercial and infrastructure projects globally, while collaborating with a diverse team of digital professionals. The inclusive environment encourages innovation and offers flexible working options, ensuring that every team member can excel in their role.
StudySmarter Expert Advice🤫
We think this is how you could land M365 & Power Platform Ops Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Mace or similar companies. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, demonstrate your knowledge of Microsoft 365 and Power Platform during interviews. Bring examples of how you've tackled challenges in previous roles to showcase your problem-solving abilities.
✨Tip Number 3
Be proactive! If you notice any issues with Mace's digital platforms while researching, mention them in your interview. This shows you're not just interested in the role but also care about improving their operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Mace team.
We think you need these skills to ace M365 & Power Platform Ops Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of M365 & Power Platform Ops Engineer. Highlight your experience with Microsoft 365, Power Platform, and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you embody our values. Share specific examples of your past experiences that relate to the job description. We love a good story!
Show Off Your Technical Skills:Since this role is all about tech, don’t hold back on showcasing your technical skills. Mention your hands-on experience with tools like Power BI, SharePoint Online, and Azure. We want to know how you can contribute to our Digital Development team!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Mace
✨Know Your Microsoft Stack
Make sure you brush up on your knowledge of the Microsoft technology stack, especially M365 and Power Platform. Be ready to discuss your hands-on experience with SharePoint Online, Teams, and Power BI, as well as any relevant projects you've worked on.
✨Understand the Role
Familiarise yourself with the specific responsibilities of the Ops Engineer role. Think about how your past experiences align with tasks like managing user access, supporting operational configurations, and troubleshooting user issues. Prepare examples that showcase your skills in these areas.
✨Showcase Your Problem-Solving Skills
Since the role involves triaging user requests and resolving incidents, be prepared to discuss how you've handled similar situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Emphasise Continuous Improvement
Mace values a culture of continuous improvement, so think about ways you've identified opportunities for process enhancements in your previous roles. Be ready to share specific examples of how you've contributed to improving user experience or operational processes.
