At a Glance
- Tasks: Lead IT support for major projects and create a robust support model.
- Company: Join Mace, a leader in innovative project management.
- Benefits: Attractive salary, flexible working options, and career development opportunities.
- Other info: Collaborative culture with a focus on stakeholder engagement.
- Why this job: Shape the future of IT service management in a dynamic environment.
- Qualifications: Strong ITIL knowledge and experience in multi-site IT support.
The predicted salary is between 60000 - 80000 £ per year.
Mace is seeking a Digital Service Management Lead to oversee IT support functions for large projects and programmes. The role includes establishing an IT support model, maintaining service documentation, and ensuring adherence to security standards. Exceptional stakeholder management is crucial.
Applicants should possess:
- Strong ITIL knowledge
- Significant digital experience
- A proven track record in IT support within multi-site environments
Global IT Service Management Lead in London employer: Mace
Mace is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to lead impactful IT service management initiatives across large-scale projects. With a strong commitment to professional development, Mace offers extensive training and growth opportunities, ensuring that team members can thrive in their careers while contributing to meaningful projects. Located in a dynamic environment, employees benefit from a supportive atmosphere that values diversity and encourages creative problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT Service Management Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars where you can meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for those interviews! Research Mace and their projects, and think about how your ITIL knowledge and digital experience can add value. Be ready to discuss specific examples from your past roles.
✨Tip Number 3
Show off your stakeholder management skills! During interviews, highlight instances where you've successfully managed relationships with various stakeholders. This is key for the role, so make it count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global IT Service Management Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your ITIL knowledge and digital experience. We want to see how your background aligns with the role of Global IT Service Management Lead, so don’t be shy about showcasing your relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for overseeing IT support functions. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through.
Showcase Stakeholder Management Skills:Since exceptional stakeholder management is crucial for this role, make sure to include examples of how you've successfully managed relationships in previous positions. We want to know how you’ve navigated complex environments!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mace
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in multi-site environments. This will show that you understand the framework and can implement it effectively.
✨Showcase Your Digital Experience
Prepare examples of your significant digital experience, particularly in managing IT support for large projects. Highlight specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills and adaptability.
✨Stakeholder Management is Key
Since exceptional stakeholder management is crucial for this role, think of instances where you've successfully managed relationships with various stakeholders. Be ready to explain your approach and how you ensured their needs were met while maintaining service quality.
✨Understand Security Standards
Familiarise yourself with the security standards relevant to IT support functions. Be prepared to discuss how you’ve ensured adherence to these standards in previous roles, as this will show your commitment to maintaining a secure IT environment.
