At a Glance
- Tasks: Provide day-to-day technical support and enable digital systems management.
- Company: Mace, a forward-thinking company promoting inclusivity and flexibility.
- Benefits: Flexible and hybrid working options in a supportive environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: 3+ years of IT support experience and knowledge of SaaS and Microsoft Office.
The predicted salary is between 35000 - 45000 £ per year.
Mace is seeking an IT Support Technician in Greater London to provide day-to-day technical support within their infrastructure. This client-facing role involves enabling digital systems management for optimal project delivery.
The successful candidate will have 3+ years IT support experience and knowledge of SaaS systems, Microsoft Office, and ITIL v4.
Mace promotes an inclusive work environment and offers flexible and hybrid working options.
Hybrid IT Support Technician — SaaS & Office 365 employer: Mace
Mace is an excellent employer that values inclusivity and offers flexible hybrid working options, making it an ideal workplace for those seeking a balanced professional life. With a strong focus on employee growth, Mace provides opportunities for continuous learning and development within the dynamic field of IT support, particularly in SaaS and Office 365. Working in Greater London, employees benefit from a vibrant city atmosphere while contributing to impactful projects that enhance digital systems management.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid IT Support Technician — SaaS & Office 365
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with SaaS and Office 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled IT support challenges in the past.
✨Tip Number 3
Stay updated on the latest tech trends! Being knowledgeable about new developments in SaaS and ITIL v4 will not only impress interviewers but also show that you're passionate about your field.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Hybrid IT Support Technician. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Hybrid IT Support Technician — SaaS & Office 365
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 3+ years of IT support experience and any specific knowledge you have of SaaS systems and Microsoft Office. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Hybrid IT Support Technician role. Share examples of how you've enabled digital systems management in past projects.
Show Off Your ITIL Knowledge:Since we value ITIL v4 knowledge, make sure to mention any relevant certifications or experiences. We love seeing candidates who understand best practices in IT service management!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mace
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SaaS systems and Microsoft Office 365. Be ready to discuss specific tools and features you've used in past roles, as well as how you've solved technical issues. This will show that you're not just familiar with the software but can also leverage it effectively.
✨Understand ITIL v4 Principles
Since Mace values ITIL v4 knowledge, take some time to review its key concepts. Be prepared to explain how you've applied these principles in your previous roles, especially in relation to service management and support processes. This will demonstrate your commitment to best practices in IT support.
✨Showcase Your Client-Facing Skills
As this role is client-facing, think of examples where you've successfully communicated with clients or stakeholders. Highlight your ability to translate technical jargon into layman's terms and how you've handled challenging situations. This will illustrate your interpersonal skills and adaptability.
✨Embrace the Hybrid Work Culture
Mace promotes flexible working options, so be ready to discuss how you manage your time and productivity in a hybrid environment. Share any experiences you have with remote work and how you stay connected with your team. This will show that you're a good fit for their inclusive and adaptable culture.
