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- Tasks: Enhance HR services by designing digital solutions and improving processes.
- Company: Mace, a leading construction consultancy focused on unlocking potential.
- Benefits: Flexible working options, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in HR while driving efficiency and innovation.
- Qualifications: Lean skills, experience in process improvement, and knowledge of UK employment law.
- Other info: Join a diverse team committed to safety, integrity, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey. This role shapes and enhances the HR service delivery model by designing and implementing digital HR solutions. It applies best practice to improve processes, resolve operational issues, and drive efficiency, working across HR to strengthen governance and deliver a best-in-class employee experience.
Responsibilities:
- Clear delivery of savings through process re-engineering (ideally to double their salary minimum).
- Demonstrating off-shore/right-shore capabilities.
- Enhancing service delivery to the customer, building services from a customer first principle.
- Aligning global services to deliver a one best way approach.
- Driving the maturity of the HR service model through robust digital design and process optimisation.
- Managing the development and implementation of HR technologies and standardised processes.
- Enhancing efficiency, governance and colleague experience through continuous improvement and clear operational guidance.
- Partnering across HR to deliver integrated solutions and support sustainable, compliant service delivery.
Qualifications:
- Ideally Lean Black belt (or lean skills at minimum).
- Experience aligning process improvement globally.
- Oracle and SNOW delivery of improvements.
- Advanced MS skills, including PowerPoint and Visio.
- Knowledge of UK employment law and ability to present clear, accurate data.
- Experience developing modern HR blueprints, SOPs, and holding a relevant HR or business degree.
Values:
- Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.
- Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.
- Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.
- Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation. We are also open to discussing part time, flexible, and hybrid working options if suitable within the role.
HR Operational Improvement Manager in City of London employer: Mace
Contact Detail:
Mace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operational Improvement Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the HR field, especially those who work at Mace or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with process re-engineering and digital HR solutions. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around your experience with Lean methodologies and HR technologies. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Mace.
We think you need these skills to ace HR Operational Improvement Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the HR Operational Improvement Manager role. Highlight your experience with process re-engineering and digital HR solutions, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about improving HR services. Share specific examples of how you've driven efficiency and enhanced employee experiences in previous roles.
Showcase Your Skills: Don’t forget to mention your Lean Black Belt or any relevant lean skills! We want to see how your advanced MS skills and knowledge of UK employment law can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Mace
✨Know Your HR Processes
Make sure you brush up on your knowledge of HR service delivery models and digital solutions. Be ready to discuss how you've improved processes in the past, especially using Lean methodologies. This will show that you understand the role's focus on operational improvement.
✨Showcase Your Tech Savvy
Familiarise yourself with Oracle and ServiceNow (SNOW) as these are key tools for the role. Prepare examples of how you've used technology to enhance HR processes or improve efficiency. This will demonstrate your ability to drive digital transformation.
✨Emphasise Client Focus
Since the role is about enhancing service delivery, think of specific instances where you've put the customer first. Share stories that highlight your commitment to client satisfaction and how you've built long-term relationships in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical HR challenges. Practice articulating your thought process and decision-making skills. This will help you convey your strategic thinking and ability to align global services effectively.
