Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight of an outsourced application support team, ensuring services are delivered in line with agreed service levels, operational controls and business requirements. Working closely with Finance, Digital Services and third-party partners, the role ensures the stability, integrity and continual development of enterprise finance platforms, with particular ownership of the IBM Cognos TM1 estate and associated reporting and planning solutions. Drive service excellence through proactive monitoring, operational reporting and continual service improvement. Ensure month-end, year-end and financial processing activities are supported effectively and delivered within agreed timescales. Maintain operational ownership of IBM Cognos TM1 and associated reporting, planning and consolidation services. Application support and operational deliveryDirect the day-to-day delivery of enterprise systems support services through a strategic outsourced support partner. Ensure incidents, problems, service requests, changes and releases are managed effectively and in accordance with ITIL-based processes. Manage service performance through agreed KPIs, SLAs and operational metrics. Finance systems and business partnershipAct as the primary Digital Services contact for Finance Systems support and service delivery. Support financial audit requirements, system controls, compliance activities and remediation actions. Ensure integrity of financial data, system interfaces and business processes across the application landscape. Facilitate the successful transition of new functionality, enhancements and projects into business-as-usual support. Direct governance meetings, service reviews, supplier performance management and escalation processes. Drive continuous improvement initiatives with suppliers to improve service quality, efficiency and user experience. Support commercial, procurement and contract management activities relating to enterprise systems services. Governance, risk and complianceEnsure enterprise systems comply with Digital, Security, Audit and regulatory requirements. Identify, manage and mitigate operational and service risks across supported platforms. Work with Security, Architecture and Digital Services teams to improve resilience, supportability and compliance. Leadership and continuous improvementProvide leadership and direction to outsourced and virtual support teams. Contribute to the development of Application Support strategy, operating models and service maturity initiatives. Technical and professional competenciesStrong experience supporting financial reporting including consolidation, resource planning. Strong awareness of key finance accounting and reporting disciplinesDemonstrable experience managing outsourced application support services and third-party suppliers. Strong understanding of IBM Cognos and TM1 or equivalent financial planning and performance management platforms. Good understanding of system integrations, interfaces and data flows across enterprise applications. Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management. Experience supporting financial controls, audit processes and regulatory requirements. Understanding of Oracle Cloud, finance transformation programmes or enterprise application migrations. Experience within construction, consultancy or project-based organisations. Knowledge of financial reporting, planning and management accounting processes. Professional and behavioural competenciesExcellent stakeholder management and communication skills. Experience leading and influencing outsourced, remote and matrix-managed teams. Proven ability to drive accountability, service performance and continuous improvement. Demonstrates leadership through coaching, collaboration and outcome-focused decision making. We own the quality of deliverables, strategic outcomes and build long term relationships with our clients. Create opportunity - For our people to excel: We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.#Full-time
Senior Systems Manager (Remote) in Birmingham employer: Mace group
Mace is an exceptional employer that prioritises safety, diversity, and inclusivity, fostering a supportive work environment where every team member can thrive. As part of the Sizewell C project, you will engage in meaningful work at the forefront of the UK's climate change agenda, with ample opportunities for professional growth and development. Our commitment to flexible working arrangements ensures that you can balance your career ambitions with personal well-being, making Mace a truly rewarding place to build your career.
