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- Tasks: Deliver exceptional guest experiences and be the friendly face of our hotel.
- Company: Join a leading hospitality company known for its supportive culture.
- Benefits: Enjoy flexible hours, employee perks, and opportunities for growth.
- Why this job: Be the first and last impression for guests, making their stay memorable.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Perfect for those looking to gain experience in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
A prominent hospitality company is seeking a Receptionist at its Peterborough location. This role is essential for delivering outstanding guest experiences. Receptionists are the first and last points of contact for guests, requiring a strong commitment to customer service and attention to detail.
Candidates should be able to work flexible hours, including weekends and holidays. The company offers various employee benefits and a supportive working environment, fostering both personal and professional growth.
Guest Experience Ambassador - Front Desk (Weekend Shifts) in Peterborough employer: Macdonald Hotels & Resorts
Contact Detail:
Macdonald Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Ambassador - Front Desk (Weekend Shifts) in Peterborough
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. We want to see how you handle different situations and ensure guests feel valued. Think of examples from your past experiences that highlight your ability to create memorable guest interactions.
✨Tip Number 2
Dress to impress! First impressions matter, especially in hospitality. We recommend wearing smart attire that reflects the professional image of the company. It shows you’re serious about the role and ready to represent the brand.
✨Tip Number 3
Be prepared to discuss your availability. Since this role involves weekend shifts, we want to know how flexible you can be. Highlight your willingness to work during peak times and any previous experience in similar roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. We love candidates who take the initiative and show genuine interest in joining our team.
We think you need these skills to ace Guest Experience Ambassador - Front Desk (Weekend Shifts) in Peterborough
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for guest experiences shine through. We want to see how much you care about making every guest feel special and welcome!
Highlight Your Customer Service Skills: Make sure to emphasise any previous experience in customer service. We love candidates who can demonstrate their ability to handle various situations with a smile and a positive attitude.
Be Detail-Oriented: Since attention to detail is key in this role, ensure your application is free from typos and errors. We appreciate candidates who take the time to present themselves professionally!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Macdonald Hotels & Resorts
✨Know the Company Inside Out
Before your interview, take some time to research the hospitality company. Understand their values, mission, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
As a Guest Experience Ambassador, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your commitment to creating outstanding guest experiences.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations at the front desk, such as dealing with an unhappy guest or managing multiple check-ins at once. Practising these scenarios can help you respond confidently and effectively.
✨Emphasise Flexibility and Teamwork
Since the role requires working flexible hours, including weekends and holidays, be sure to highlight your availability and willingness to adapt. Additionally, discuss your experience working in a team environment, as collaboration is essential in delivering a seamless guest experience.
