Golf Operations Assistant (weekends)

Overview

Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the resort by greeting them at all touch points of the guest journey. Has an interest in Golf.

Responsibilities

• Duties will be varied with roles including buggy operations, moving stock, tidying up, assistance in the pro shop and eventually helping run our Par 3 Challenge.
• Complete mandatory and operational training in a timely manner.
• Assist golfers by loading bags, cleaning clubs and preparing golfers for play, ensuring all their needs are met and questions answered. Provide suggestions on proper golf course etiquette.
• Clean and maintain the storage areas and golf cart fleet at all times, including preparation of the Macdonald brand standard SOP.
• Marshal carts in the staging area and assign golf carts to players so the carts can be tracked when they are occupied by Members/Guests.
• Assist golfers after their round as needed and check in the golf carts.
• Be knowledgeable and promote events at the Club, course conditions, events in progress, and information that will help the Member/Guest enjoy the Club amenities and activities.
• Maintain club storage areas and buggy yard in a clean and orderly manner with clubs, equipment, etc., and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop.
• Maintain the practice areas so they are set-up and continually in sound condition for daily usage.
• Maintain area outside pro shop and parking lot, including litter collection, so that it is uncongested, neat and free of debris at all times.
• Notify supervisor or management of Member/Guest complaints as they occur. Practice good service recovery by rectifying any complaints as soon as possible.
• Interact with Members/Guests professionally, helping them with changes and last minute requests as needed.
• Because of fluctuating demands, perform a multitude of different functions and help others when needed, as directed.
• Adhere to all company, club and department standards of operations, policies and procedures, manuals, memos, oral instructions, etc., which form the essential functions of the job.
• Demonstrate good teamwork.
• Communicate effectively with proper grammar.
• Work well under pressure, coordinating multiple tasks at any given time.
• Focus attention on detail.
• Maintain good conduct and safe working habits while in all areas of the Club and ensure others are acting safely.
• Attend daily line-up and participate as requested.
• Wear a clean and neat uniform that follows Macdonald Hotels and your property uniform standards daily.
• Customer service experience. Basic Golf Knowledge and Etiquette Required.
• Maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
• Perform at the highest level of ethical work standards.
• Comfortable working in both indoor and outdoor environments.

Job Details

Job Type: Part-time

Pay: £7.55-£12.21 per hour

Benefits

• Company events
• Discounted or free food
• Employee discount
• Gym membership
• On-site parking
• Referral programme
• Store discount

Additional Details

• Ability to commute/relocate: Whitchurch SY13 4HA: reliably commute or plan to relocate before starting work (required)

Education

• GCSE or equivalent (preferred)

Experience

• Customer Service: 1 year (preferred)

Work Authorization

• United Kingdom (preferred)

Work Location: In person