Service Delivery Manager | Client-Side | Infrastructure
An opportunity has arisen for a Client-Side Service Delivery Manager to join an established infrastructure organisation, overseeing the performance and delivery of maintenance, repair and capital investment programmes across the South West
You will take responsibility for managing contractor performance, overseeing service delivery and ensuring maintenance and capital works are delivered safely, efficiently and in line with contractual requirements.
This is an opportunity to move away from the direct delivery environment and take a more strategic role overseeing contractors, managing infrastructure assets and driving service delivery standards.
Key Responsibilities
- Manage contractor and supplier performance against contractual KPIs and service delivery targets.
- Oversee maintenance, repair and capital investment programmes across the region.
- Monitor operational performance, identifying risks and opportunities for improvement.
- Support NEC contract management, mobilisation and transition activities.
- Ensure compliance with CDM regulations, health and safety legislation and construction assurance standards.
- Manage maintenance planning, programme reviews and expenditure reporting.
- Build effective relationships with contractors, stakeholders and internal operational teams.
About You
- Significant experience within highways maintenance, civil engineering, infrastructure or asset management.
- Strong technical understanding of highway assets and maintenance requirements.
- Experience managing contractors and monitoring service delivery performance.
- Knowledge of NEC contracts and performance management.
- Understanding of CDM regulations, construction assurance and design review processes.
- Strong communication, stakeholder management and problem-solving skills.
- Full UK driving licence and willingness to travel throughout the South West.
- IOSH Managing Safety.
- CSCS Managers Certification.
- Membership of a relevant professional body (MICE, MIHE or MCIHT).
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Service Delivery Manager | Client-Side | Infrastructure employer: Macdonald & Company
Join a dynamic in-house legal team that values collaboration and professional growth, offering a unique opportunity to work on high-profile construction projects in a supportive environment. With a focus on employee development, you will gain invaluable experience while contributing to significant industry advancements, all within a culture that prioritises innovation and teamwork. Located in a vibrant area, this role not only promises meaningful work but also a chance to thrive in a forward-thinking organisation committed to building safety and compliance.
