Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Credit Control function, managing rental income and service charge collections.
- Company: A top UK real estate investment and asset management firm with a strong reputation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Join a respected company and make a significant impact on financial performance.
- Qualifications: Experience in credit control, especially in rental income collection, is preferred.
- Other info: Opportunity for professional development and to shape credit control strategies.
The predicted salary is between 36000 - 60000 ÂŁ per year.
A rare and exceptional opportunity has arisen at one of the UK's leading real estate investment and asset management companies. This highly respected and wellâestablished business has built a reputation for innovation and forwardâthinking investment strategies within the workspace sector, resulting in the curation of a substantial, highâperforming portfolio across multiple prime locations. As part of their continued success and ambitious expansion plans, the business is now seeking a Head of Credit Control to take a highly visible and influential role within the organisation, leading and coordinating the Credit Control function, with full responsibility for the management and collection of rental income and service charges across the portfolio.
Key responsibilities:
- Build strong, longâterm relationships with tenants while proactively monitoring ledgers to ensure payments are received within agreed timescales.
- Lead engagement with tenants and debtors through meetings, telephone and email, delivering a professional, personal and solutionsâfocused approach.
- Actively chase overdue rental and service charge arrears to maximise collections in line with agreed targets.
- Prepare weekly arrears and aged debt reports, clearly outlining implications and potential cash flow impact for senior management.
- Produce debt collection statistics across 7, 14 and 21âday cycles to monitor performance and drive improvement.
- Develop, implement and continuously refine strategies to reduce aged debt.
- Investigate, manage and resolve tenant queries and arrears disputes efficiently.
- Receipt, allocate and reconcile arrears payments, providing accurate supplementary reporting.
- Coordinate escalations with legal teams and thirdâparty debt collection agencies.
- Lead the review of existing Credit Control protocols and procedures in conjunction with the implementation of new processes, governance and authority limits.
The successful candidate will have acquired commercial credit control experience in relation to the collection of rental income and service charges. Prior expertise in the workspace sector and/or exposure to licensed tenancies is advantageous but not essential. You will demonstrate a confident, open and engaging approach to tenant liaison, with a clear focus on relationshipâbuilding alongside a proven track record of achieving high collection rates and actively reducing aged debt. Moreover, we are keen to consider applicants who have prior experience as a Senior Credit Controller, Head of Credit Control, Credit Control Manager / Team Leader or undertaken standalone or sole Credit Controller roles within the property and real estate sector. Finally, you will have a "can do attitude", friendly demeanor with good written and verbal communication skills.
Head of Credit Control in London employer: Macdonald & Company
Contact Detail:
Macdonald & Company Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Head of Credit Control in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the real estate sector. Attend industry events, join relevant online forums, and donât be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
â¨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their portfolio, recent projects, and their approach to credit control. This will not only help you answer questions but also show your genuine interest in the role and the company.
â¨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the Head of Credit Control. Highlight your successes in managing collections and building tenant relationships. Confidence is key!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Letâs get you that dream job!
We think you need these skills to ace Head of Credit Control in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Head of Credit Control role. Highlight your relevant experience in credit control, especially in managing rental income and service charges. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Donât forget to mention your experience in building relationships with tenants and achieving high collection rates.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements. Did you implement a new strategy that improved collections? Share those stats! We love seeing how you've made a difference in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity. Plus, it shows youâre keen on joining our team!
How to prepare for a job interview at Macdonald & Company
â¨Know Your Numbers
As a Head of Credit Control, you'll need to be comfortable with financial data. Brush up on key metrics related to rental income and service charges. Be ready to discuss how you've improved collection rates or reduced aged debt in your previous roles.
â¨Showcase Relationship-Building Skills
This role is all about building strong relationships with tenants. Prepare examples of how you've successfully engaged with clients in the past. Highlight your ability to resolve disputes and maintain a professional yet friendly approach.
â¨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to chase overdue payments or handle tenant queries. Be ready to explain your thought process and the strategies you employed to achieve positive outcomes.
â¨Demonstrate Leadership Experience
As a leader in Credit Control, you'll need to show your ability to manage a team and implement effective processes. Prepare to discuss your experience in leading teams, refining protocols, and driving performance improvements in credit control functions.
